3 mobile

[malcb]

i had my mobile returned to me after being repaired by 3 last friday, since that day i have had an issue with low signal and calls dropping.
i contacted tech support who said it could be the sim card and he ordered me a new card which was expected today, postman has been and no sim card.

i am disabled and the mobile is my lifeline when i am out, last night i was out in my car and became ill so pulled over and tried to contact my partner, my phone had a message on it saying sim registration failed, i was unable to make any calls and had to flag down another motorist and ask them to contact my partner.

when i got home i phoned 3 tech support who told me the sim has been blocked as a new one has been sent to me, as i told him i have not received the new sim and wanted the old sim reactivated he said he could not do that. i explained my problem and that i need a working phone and he just replied he could do nothing.

this morning i contacted 3 again and told them i wanted to cancel my contract with them and the reason why, all they kept saying is please wait another day and as a goodwill gesture will credit my account with £5.
the way i see it is they are breaking the t & c for not supplying the service i pay for, they never informed me that the sim would be deactivated and for that reason i should be able to cancel the contract without any fee.

having no working mobile means i am stuck at home, now waiting for a call back from 3

 

[bignbold3000]

mate send it back to them for repair...... if they attempt repairs on the same fault 3 times then they have to give you a new phone............just dont take no for an answer

 

[bro]

ask to speak to someone in authority in the uk,and keep on at them.sister and niece had same probs with signal and in the end got there contracts cancelled early

 

[NL7]

you've probably read it from me before but 3 is by far the worse network... shit reception, shit customer service etc.. better off paying slightly more in my experience and joining O2 or Orange....

 

[Smok3y666]

I think it depends what area you are in. My mate is on O2 and we both get a good signal here in Stoke the difference comes when we are at work in a distribution centre I get 3-4 bars signal with 3G and he only gets a couple of bars with no 3G. We both own iPhone 3G's.

As for customer service, my old SE K something broke a couple of years back and I just took it to a 3 shop, got offered a basic phone to cover while it was being repaired and got it back in 3 days and couldn't fault them. I'd even voided the warranty by unlocking and flashing it. I've never spoke to them on the phone though so can't comment about it.