I'm wondering if anyone can help me with a PBX issue please?
I have helped a friend add a new phone to their existing Panasonic KX-TDA15 system. I have proved a pair from the office down to an existing krone termination which was already pre-connected to the system. I have the phone working - it receives incoming (internal only) calls, it can make outgoing calls (internal and external by dialing 9) but it is not receiving incoming calls from external sources as the other phones in the system do (when a customer calls in all of the phones in the office ring except this new one).
The multi-lines that come into the business have a different number to the actual phone number customers call for the business. I'm just wondering how I go about adding this new line into the system configuration and allowing it to receive these incoming 'diverted' calls?
Many thanks,
Luke.
I have helped a friend add a new phone to their existing Panasonic KX-TDA15 system. I have proved a pair from the office down to an existing krone termination which was already pre-connected to the system. I have the phone working - it receives incoming (internal only) calls, it can make outgoing calls (internal and external by dialing 9) but it is not receiving incoming calls from external sources as the other phones in the system do (when a customer calls in all of the phones in the office ring except this new one).
The multi-lines that come into the business have a different number to the actual phone number customers call for the business. I'm just wondering how I go about adding this new line into the system configuration and allowing it to receive these incoming 'diverted' calls?
Many thanks,
Luke.