Right so bought a DM800 off BCT about 2 months ago. Initially worked fine apart from the HD channels issue. About 2 weeks later it developed a fault whereby no channels could be found, it simply would not tune into any satellite. I took it to a mates house where I know they feed is fine and same issue so I can rule out dodgy feed.
Informed BCT and they initially denied the problem, then admitted there was an issue and I needed an inline amp. Purchased inline amp but problem was still the same so sent box back to BCT at my expense for them to replace. After weeks of email between BCT and myself they eventually said their "techs" had looked at it and fixed issue.
I got it back this week and guess what...It still doesn't work with exactly the same issue. I reflashed it with Blackhole 0.12 but to no avail. Spoke to Linsa @ BCT who stated that their techs had found "a broken cable" and replaced it. Linsa said they tested it in China and it was fine...Now this is where I start to get pissed off. There are only 3 cables inside the box:
1. Cable to LCD on front plate
2. Sata Cable
3. Power to fan
Now none of these cables would an issue with the tuner. I explained this to BCT but basically there attitude is I need to send it back before they will refund/replace although they will pay postage.
Before I send it back is there ANYTHING ANYONE can think of trying? I just would rather try to fix it myself before having to send it off again for another number of weeks. Personally I'm thinking of going to my bank and claiming the money back as BCT have just been messing me about...
Any suggestions/ideas on how to fix this issue would be gratefully received (Or if anyone has a working DVB-S2 tuner they want to lend me so I can confirm this is the fault that would be even better
Informed BCT and they initially denied the problem, then admitted there was an issue and I needed an inline amp. Purchased inline amp but problem was still the same so sent box back to BCT at my expense for them to replace. After weeks of email between BCT and myself they eventually said their "techs" had looked at it and fixed issue.
I got it back this week and guess what...It still doesn't work with exactly the same issue. I reflashed it with Blackhole 0.12 but to no avail. Spoke to Linsa @ BCT who stated that their techs had found "a broken cable" and replaced it. Linsa said they tested it in China and it was fine...Now this is where I start to get pissed off. There are only 3 cables inside the box:
1. Cable to LCD on front plate
2. Sata Cable
3. Power to fan
Now none of these cables would an issue with the tuner. I explained this to BCT but basically there attitude is I need to send it back before they will refund/replace although they will pay postage.
Before I send it back is there ANYTHING ANYONE can think of trying? I just would rather try to fix it myself before having to send it off again for another number of weeks. Personally I'm thinking of going to my bank and claiming the money back as BCT have just been messing me about...
Any suggestions/ideas on how to fix this issue would be gratefully received (Or if anyone has a working DVB-S2 tuner they want to lend me so I can confirm this is the fault that would be even better