Just got this email.
Dear Reg,
Thank you for your recent order on timberlandonline.co.uk.
At Timberland, our mission is to not only make outstanding products and to make a difference in the communities where we live and work, but to also offer exceptional customer service.
This week, we encountered an unexpected issue in our order processing which impacted your order, causing it to be cancelled. Please be assured that your account has not been charged for this order.
In an effort to make this right, we would like to offer you a 50% discount on any one regularly priced item, (not including Custom Footwear) with free shipping. Please call our our UK Consumer Service Team at 0800-023-2478 so that we may place this order for you. We are available to assist you Monday – Friday 12pm to 10pm.
We apologize for this inconvenience and we greatly value your business with us.
Sincerely,
Paige
Timberland UK Consumer Service