royal mail

osborne82

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lo all has anyone got a email/telephone number for head of complaints @ royal mail lol

iv had my mail dumped by the local postie and put a complaint in BUT few days later he tried kicking me door in pmsl he had a print out of my complaint and was very abusive and threating, after the event i rung up again and explained but feel im getting fobbed off and wanna take it further as this postie keeps shouting abuse at me when ever he sees me in the streat lol our lass wont let sort it the normal way so gotta complain but who to ?

cheers

osborne82
 

FiGgY132

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Police or kick his cnut in either or :)

I'd choose latter, if anyone threatened my family that's the least they'd receive

Spelling is terrible lol
 

phawk754

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if he is shouting abuse at you and trying to kick the door down then forgot about post office ,i would be going to see the police
 

Rs2k_Rider

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Record him, then report to the police as threatening behaviour... then the papers, then he can have a run in with a angry stranger :p in the street.
 

snp-g

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agree with above post, go directly to the police m8.
 

janobi

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If he has dumped the mail, then technically he has broken the law, as mail is covered by the law for some reason.

Complain to Post Comm via Contact Postcomm - Postcomm
or phone them up, Post Comm = 0207 593 2100.

Royal Mail head office telephone number 0207 250 2888
 

oneman

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if he has damaged your property and/or made threats then that is an matter for the police.
 

Smok3y666

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Google Royalmailchat you'll probably find what you need there.
 

TheCheekyMonkey

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we have one postman in particular who whenever he delivers a parcel runs up to the door and bangs on it like fook, then walks off back to his van like hes always in a rush, anyway in the end i had a go at him, said to him why are you smacking the door in like a copper, your winding the dog up.

anyway he didnt get it, so next time i let the dog out at him :proud: he fecking shiit it, the look on his face was classic as my dog who is soft as, ran after him to lick him ;) , needless to say he doesnt smack the door anymore.

just record him if you can be bothered and take it to police, or just teach him a lesson.
 

martin.uk

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if he did that to me id cave his skull in stuff like that ant funny wen got kids in house if royal mail fob you off gain go to the papers m8
oh and do the sensible thing and ring police
 

techquest

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Here is a pdf of what they are supposed to do when a customer has a complaint

ftp://ftp.royalmail.com/Downloads/public/ctf/rm/Complaint_Handling_Process_Flowchart.pdf

If you don't get a response or the help you need then:

The Postal Review Panel, link below, is a ‘ring fenced’ team that sits outside of Royal Mail Customer Services and is empowered to independently review complaints from customers who’ve used a Royal Mail service.

http://www.royalmailgroup.com/porta...aId=82000734&campaignid=postalreview_redirect


But whatever, the postie has committed an offence

1. Sack able by PO for sure, and should be reported to customer services but not to the local branch.

2. Criminal, he has threatened you and continues to intimidate you and you should report the incident(s) to the police immediately.

3. Whatever you do, or might want to do, don't touch him else your the one who will suffer.
 

osborne82

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thanks guys alot of good info (loved the royalmail chat forums lol some funny threads hehe)

well iv kept me cool lol and had a guy from the royal mail letters security come out and see me he wasnt too clear what they were gunna do and post man is still doing his rounds so guess ill have to wait a few days to hear from them again


cheers guys :)

osborne82
 

techquest

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Good to know at least someone did the right thing, got off their ar*e and came around to see you. Keep the pressure on the PO until you get a result. Also still consider the police though as the postie may decide to seek revenge some point down the line.
 
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