Enticy
Member ++
Hi all,
I am having a problem with a seller on eBay. My step-son bought my wife a android tablet for tabtronics. Initially, my wife found it to be really slow and android market wouldn't work. Following a complaint to the seller they suggested an update to the firm where which removed some of the Chinese apps and fixed the android market. But, the tablet is really slow. I tried to look at a local newspaper's website and when trying to go from one page to another took forever.
The screen is not so much a "touch screen" (it is resistive rather than capacitive) but poke really hard and you might get lucky screen. My wife simply cannot use it and keeps reverting to her laptop making the tablet useless and redundant.
We have not bought on eBay much and had never need to complain. We have tried to reason with the seller who is not being very co-operative. We have opened a case in the resolution centre but that just seems to encourage us to talk to the seller.
In response to the case being opening, the seller has said the specs were shown in the description. He also says he has personally tested this model of tablet himself and web pages load fine. Apparently the speed and memory are typical of an entry level tablet and so in effect we have got what we paid for (my words not his).
Yesterday, I received a message where I thought the seller was offering an upgrade but apparently I was mistaken. This evening I accepted the offer I thought he had made but only to get a response stating the tablet is now used and so all we can do is sell it on ourselves. I am minded to write back and suggest that it is faulty on the basis that web pages take ages to load in our experience which differs to his own and therefore the unit must be faulty.
Anyone here have any suggestions on what we should do next?
Thanks in advance.
Enticy
I am having a problem with a seller on eBay. My step-son bought my wife a android tablet for tabtronics. Initially, my wife found it to be really slow and android market wouldn't work. Following a complaint to the seller they suggested an update to the firm where which removed some of the Chinese apps and fixed the android market. But, the tablet is really slow. I tried to look at a local newspaper's website and when trying to go from one page to another took forever.
The screen is not so much a "touch screen" (it is resistive rather than capacitive) but poke really hard and you might get lucky screen. My wife simply cannot use it and keeps reverting to her laptop making the tablet useless and redundant.
We have not bought on eBay much and had never need to complain. We have tried to reason with the seller who is not being very co-operative. We have opened a case in the resolution centre but that just seems to encourage us to talk to the seller.
In response to the case being opening, the seller has said the specs were shown in the description. He also says he has personally tested this model of tablet himself and web pages load fine. Apparently the speed and memory are typical of an entry level tablet and so in effect we have got what we paid for (my words not his).
Yesterday, I received a message where I thought the seller was offering an upgrade but apparently I was mistaken. This evening I accepted the offer I thought he had made but only to get a response stating the tablet is now used and so all we can do is sell it on ourselves. I am minded to write back and suggest that it is faulty on the basis that web pages take ages to load in our experience which differs to his own and therefore the unit must be faulty.
Anyone here have any suggestions on what we should do next?
Thanks in advance.
Enticy