sempi
DW Regular
daughter lost her mobile phone last week whilst in town (don't know if lost or stolen from pocket/bag) so reported to police as lost and claimed her insurance (phone insurance)
got a letter from them yesterday saying her claim was unsuccessful as policy only covers damage and theft.
you can appeal by filling in online form or writing them a letter, my thoughts are that the phone can have been stolen but we don't know for sure or she could have left it down in a shop (she was in shopping not drinking...lol..only 16)
anyone had anything similar which they managed to get changed by appealing ?
insurance is part of carphone warehouse.
got a letter from them yesterday saying her claim was unsuccessful as policy only covers damage and theft.
you can appeal by filling in online form or writing them a letter, my thoughts are that the phone can have been stolen but we don't know for sure or she could have left it down in a shop (she was in shopping not drinking...lol..only 16)
anyone had anything similar which they managed to get changed by appealing ?
insurance is part of carphone warehouse.