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@ Highlander i work for one of these companies SCS and to be honest mate they are all the same once they have your money, i have come across it time and time again.
First thing i would go in and demand yes demand a loan suite one off the shop floor you are not leaving till you get it.
The delivery charged waived for inconvenience.
Free leathergaurd/ fabricgaurd warranty.
If they cannot accommodate you then demand a full refund with the threat of trading standards and a letter to the local paper.
Alternately request the CEOs address and write a strongly worded letter i have known this to work in the past.
hope this helps mate.
i called in on Saturday and asked them if my couch was to be delivered on 11th, wich was Sunday, they said nope, june 11th, so i said right, forget it, i want my card refunding.
she said she needs the nod from head office and area manager, and will email him right away, and i should have a phone call either saturday evening or at the latest monday morning to tell me they have refunded my card.
i called back into land of bollox yesterday evening, and asked them why i have not recieved a phone call, and another daft cow there said, they have nothing on screen about me asking for a refund.
she checked her screen and said the couches have actualy arrived in depot on 11th May, so why do i want a refund when i will have it in 7 days, thats not the point, it's the principal of being lied to and messed around, and i said i still want a refund.
she phoned the area manager, and he said that he needs the details emailing to him and then he will see whats happened and authorise a refund.
still no fecking phone call.
so today, my partner rings the holding depot that is storing my couch, and guess what, they have no record of my couch arriving, and told us it is due in on 11th June.
so i will be back in there again later, and not leaving store till i have my card refunded.
@ tina, you are the 3rd or 4th person to mention watchdog, and yes i will deffo be getting in touch with them.
cheers.
if it was a credit card m8 get in touch with the cc company they may be able to help.
it was a debit card m8.
and i have just left an essay on watchdogs website.
seen as i am still out of work, i might just sit in there all day tomorrow and take my PSP in and might even take my dog in, and sit on all the sofa's untill i get a refund.
and take a drink in, just to see if their stainguards bollox they give you actually works.
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