jamesyboyjim
Inactive User
im supposed to be having the internet and phoneline installed with virgin on the 1st, they contacted me by phone after i got halfway through an online order but cancelled, and offered me half price for 6 months but then the contract came through the door and had no mention of the offer. So i rung them back up and told them i wanted to cancel, explained that i didnt trust that they'd honour this deal as i suspected the salesman just fed me a load of crap to get me to agree, so i asked him to email me some confirmation, which of course he agreed to but never actually sent. (he also stated it was a 12 month contract but it came through the door and said 18 months for a start) so the woman i got through to took a look at my account admitted it mentioned nowhere of any discounts but said she could apply the 6 months discount but only for an 18 month term, i thought, i'd be keeping it more than 18 months anyway so i agreed but on the terms i get some form of written confirmation of the agreed deal. she said she can have a hand written contract out to me within 3 working days (i spoke to her friday) havent recieved anything yet but i'll give it until the end of the week.
does it sound like typical virgin to you? i'm relectant to let them install until i have it somewhere in writing im going to recieve said discount as i dont trust them and all i have is the 'word' of some twatty smartarse who rung me and an indian woman from cancellations. neither of which i even know the names of.
i have no proof of any deal and i dont want to recieve my first bill at full price, ring them up to complain and to be told i have no leg to stand on.
what should i do?
does it sound like typical virgin to you? i'm relectant to let them install until i have it somewhere in writing im going to recieve said discount as i dont trust them and all i have is the 'word' of some twatty smartarse who rung me and an indian woman from cancellations. neither of which i even know the names of.
i have no proof of any deal and i dont want to recieve my first bill at full price, ring them up to complain and to be told i have no leg to stand on.
what should i do?