Finaly got this sorted, after spending 1.5 hours talking to some one on the other side of the world who could barely speak english and barely understand me. I phoned retentions and within 10 mins i was connected to a wales based team and magicaly all my problems went away after he sent some signals to my superhub it now works just as it did before.
2nd/3rd line support is in Swansea mate. Afaik more of vm is moving offshore.
Also 1st line follow a script so ask them something outside of that and they're fooked
Sent from my cave in wales