Your HDD is probably formatted in FAT32 which would cause this type of issue, you ideally need to get it formatted to ext4 using Menu -> Setup -> System -> Storage device, this is for ViX menus by the way but I'm sure BH will have something similar.
Oh dear this change of format has been a disaster.
As I was getting an error on the box trying to format to ext 4, I found mini tool Partition wizard .
I formatted my hard drive to ext 4 which took more than 2 hours. I used a USB for picon & plugged in the newly formatted drive.
My box was stuck on loading for 15, so tried it without the hard drive after rebooting.
It did turn on & picons were working but epg stopped working, It was still enabled for Hdd , which I assumed was USB, on clicking the update it would just take a sec or two to go back epg menu but there wasn't an epg shown? could only seen the current & next programme listing?
Tried attaching the ext hard drive while it was running, but it didn't work.So decided to reformat it to exFat, same issue, went back to Fat32, same issue, stuck on loading.
Now my problems are
1) I have no epg,
2) my ext hard drive puts my box in a loading mode, so I have no hard drive attached for recording.
I am stuck & need help ASAP Guys