Very helpful Jimi mate.
Well I thought the dish installation was off at the start of the thread, the installer was feeding him a lot of c**p about the internet being the problem when it's not even used for FTA channels so it clearly was either a receiver fault (extremely unlikely) or the dish off position (almost without doubt) and now norn has confirmed this.
Two things I hate to see is a member with a problem being mislead by someone that knows (or should know) better, and the "its never the boxes prob its down to u m8 ..." type of post which goes nowhere towards helping solve it.
I've asked stormy norm to ring me today and I'll take him through setting up the USALS, if the dish/motor are correctly installed his problems will be over.