by law if your internet chosen speed falls below the average speeds advertised then you should be dropped to the payment for the internet package under your current package this is for price only they cant drop your internet also so if your package is up to 60 MB/s and for this you should be getting an average of 57 MB/S anything like 40 MB/S then their breaking their terms of service and the contract is made none void by law, thats them all over the ofcom guides setout for uk broadband companies will show where you should be and what you must be provided they pull the drop on every package people take out thats how they buy,maintain and pay for general upkeep of the fibreoptic cable the biggest average drop is the high end 152mb/s at an average speed of 123.7MB/s.
its like paying for a pizza with 8 splices and only getting 5 slices they are providing so many illigal packages under the heading of WE ARE THE BEST/FASTEST AND MOST RELIABLE provider in the uk.
in fact 60mb package isnt even there for new customers that sign up its 50 - 100 - 152 MB/S tell them to relook at your package along with reasonable compensation for loss of service or you will take your complaint to ofcom
i forgot to say i got 1 years free broadband and i will add 20mb/s and i got 20mb/s along with movies or sports package for 6months free as i paid for 10mb/s and got 2.1mb/s