AFAIK this is only if the handset is over 12 months old - if it isn't it's a £20 fee ?
Is this still the case ?
most of the phone are subsidised with the contract etc so i am sure they are obliged by law once they have recovered the initial cost via contract etc they have to do this if asked.
cheers 4 this m8..but ma fones locked on o2..nokia n95
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