Me:I bought this Ram on the 21st jan this year. I was seriously upset that the item went faulty then even more upset when i was unable to return it to amazon. I've had to, at my own expense, send this to the manufacturer for them to deal with. The ram is only a few months old. I'm confused as i was on the understanding i was protected by The Consumer Rights Act 2015?
You're now connected to John from Amazon.co.uk
John:Hello, my name is John. Thank you for contacting Amazon.co.uk. I'm sorry that your item has stopped working and paid for it for deal with the manufacturer. No worries, let me pull up your account and see what option I have here to sort this for you.
Me o.k
John:Am I chatting with Mr _____
Me:yes thats correct
John:Hi there. Let me check it for you and see what be done.
Are you referring to G.SKILL F4-2400C15D-16GFXR 16 GB (8 GB x 2) Flare X Series DDR4 2400 MHz PC4-19200 CL15 Dual Channel Memory Kit - Red, correct?
Me:thats correct
John:Thank you very much for confirming.
Here's what I can do now. Checking here, as it is directly from Amazon we can process a replacement or return it for refund. Which do yo prefer most?
Me:erm i've already sent it to the manufacturer
John:I'm afraid we need the item back to us so we can send you the replacement. Are you able to get it back? If you deal with the manufacturer you can wait for them to contact you for the outcome.
Me:no the manufacturer is in the netherlands and i'm in the uk. Hence why i'm annoyed as i don't have a working pc anymore, having to borrow a laptop and i belive that g.skill are not very fast at dealing with returns.
i was hoping at the very least amazon would cover the postasge to the netherlands which i'm out of pocket
i have proof of postage
John:I see and I understand. If your able to retrieve it from the manufacturer, much better. Just let us know the update.
Me:How can i retreive it? Tell how do i do that?
John:We can only issue a replacement or return for refund. With regards to return postage you paid it's with the manufactuere you have to deal with.
Me:so I've paid 10.44 to send to G.skill in the Netherlands and you want me to contact them to get them to return it to me, who will probably charge me the for that so i can return it to you..... where is the sense in that?
John:Would you like me to send you a replacement? You can contact them to send it back to you where you sent the item.
Me:why does amazon not contact g,skill?
i will give you all the info you need
you can send me a replacement, then arrange with G.skill to get the ones i've sent back replaced to you?
you'd be doing that anyway?
John:I understand. I'm afraid we don't have the option to contact the manufacturer about the item you sent to them. You should inform us before about this problem so sort this out so you don't need to contact them. I do apologise.
Me:I would have but the option for replacement was not available...something about outwith 30 days. Which confused me as i thought i had statutory rights in the uk
John:It's not available on the website after 30 days when you placed, as were the one who will process it for you. Would you like me to send you a replacement?
Me:I'd love you to send me a replacement but I don't have the faulty ones to return
they are on the way to the manufacturer
When i checked, the returns notification said i had to return to manufacturer. I've only done what amazon told me to do
John:No worries, you can contact them anytime and inform us once the manufacturer sent it back to you.
There you go, I have successfully processed the replacement and it will be delivered to the same address on Sunday, 18 March 2018
John:I see, for your future orders as long as the item is sold and fulfilled by amazon much better to contact directly for you to avoid any hassle to contact the manufacturer if the option for replacement or return for refund is not available online.
No worries, this replacement is free of charge. We just need the faulty item back to us.
Me:I know but i'm sure that g.skill will charge me to get them returned
I was only on to get reimbursed for cost of postage.....
John:Just let us know the postage and send us the picture of receipt to :
[email protected]