Rs2k_Rider
DW's Resident Medic
Hi all,
I have a problem with my t mobile phone and would like to know where I stand.
I have a 24 month contract of which I am 13-14 months in I think, My nokiaicon C7 went faulty (luckly) on the last day of warrenty and I was sent a replacement in the post (next day) due to my continued illness and I am unable to get to a store. The replacement handset (refurbised apparently) was faulty on receipt with having a large amount of dust behind the glass face. Also the green call button did not light up,.... I was sick of dealing with t mobile at this point so tried to live with this. A few weeks later this phone started to do the same as my first phone, Which is dropping calls, calls losing volume and the person on the other end saying I sound like I am in a different room to the phone.
I called t mobile and they sent yet another replacement from their refurbised warehouse, I received this phone which is my current phone. On first impressions the phone was fine, until I started to make calls, First off this handset has a very very low volume on the speaker to the point it sounds as though the person on the other end is wispering and you can not hear them.... YES the volume is turned up !
The handset has also developed the same problem of me sounding like I am in a different room and breaking up.
I called t mobile and told them that this handset is also faulty and said I would not accept the same handset again, after the 3rd I think that is reasonable.
T mobile have offered a couple of handsets, but in my opinion all these handsets are inferior to what I have and chose a year ago. To give you an idea, I have been offered a#
Nokia C3-01.
Nokia 700 ?
HTC Wildfire
Galaxy Ace (currently available for £15 p/m on tmobile, but id be paying £35 !)
Ive been offered the Galaxy II but at a cost of £170 to me !
Now, I have done basic resarch into these handsets and they all have pretty bad reports on them.
I have asked for either iphone 4s or galaxy II... I have even offered to pay extra line rental, but this has been outright refused.
This has been going on now since December. I have had limited use of my phone, as I can rarely hear phone callsicon and have to redial or text my home phone number to call me on that.
T mobile have refused to issue any credit for loss of service as they say ive been able to use the service. They also say they are not responsible for the handset, and they can refer me to the manufactur.
I have said, I feel I should be able to cancel the contract on the basis that they can not provide me a working handset of my choice... by this I mean something that is acceptable to me, being I have just under a year left on my contract... I feel I am being limited - forced if you like into taking either a faulty range or lower end handset and just like it.
My arguement is that the handset forms an integral part of the contract, if I had not been given that handset I would not have chosen the contract. No phone to use their sim in = no contract as you can not use it ? not fit for purpose ??
Can anybody advise where I stand on this ?
Many thanks
If you need clarification on anything please feel free to ask
I have a problem with my t mobile phone and would like to know where I stand.
I have a 24 month contract of which I am 13-14 months in I think, My nokiaicon C7 went faulty (luckly) on the last day of warrenty and I was sent a replacement in the post (next day) due to my continued illness and I am unable to get to a store. The replacement handset (refurbised apparently) was faulty on receipt with having a large amount of dust behind the glass face. Also the green call button did not light up,.... I was sick of dealing with t mobile at this point so tried to live with this. A few weeks later this phone started to do the same as my first phone, Which is dropping calls, calls losing volume and the person on the other end saying I sound like I am in a different room to the phone.
I called t mobile and they sent yet another replacement from their refurbised warehouse, I received this phone which is my current phone. On first impressions the phone was fine, until I started to make calls, First off this handset has a very very low volume on the speaker to the point it sounds as though the person on the other end is wispering and you can not hear them.... YES the volume is turned up !
The handset has also developed the same problem of me sounding like I am in a different room and breaking up.
I called t mobile and told them that this handset is also faulty and said I would not accept the same handset again, after the 3rd I think that is reasonable.
T mobile have offered a couple of handsets, but in my opinion all these handsets are inferior to what I have and chose a year ago. To give you an idea, I have been offered a#
Nokia C3-01.
Nokia 700 ?
HTC Wildfire
Galaxy Ace (currently available for £15 p/m on tmobile, but id be paying £35 !)
Ive been offered the Galaxy II but at a cost of £170 to me !
Now, I have done basic resarch into these handsets and they all have pretty bad reports on them.
I have asked for either iphone 4s or galaxy II... I have even offered to pay extra line rental, but this has been outright refused.
This has been going on now since December. I have had limited use of my phone, as I can rarely hear phone callsicon and have to redial or text my home phone number to call me on that.
T mobile have refused to issue any credit for loss of service as they say ive been able to use the service. They also say they are not responsible for the handset, and they can refer me to the manufactur.
I have said, I feel I should be able to cancel the contract on the basis that they can not provide me a working handset of my choice... by this I mean something that is acceptable to me, being I have just under a year left on my contract... I feel I am being limited - forced if you like into taking either a faulty range or lower end handset and just like it.
My arguement is that the handset forms an integral part of the contract, if I had not been given that handset I would not have chosen the contract. No phone to use their sim in = no contract as you can not use it ? not fit for purpose ??
Can anybody advise where I stand on this ?
Many thanks
If you need clarification on anything please feel free to ask
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