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Moneywise Customer Service Survey Results - Car Insurance
Price is likely to be your most important consideration when deciding who to insure your car but you also need to be confident that if you claim you will be treated fairly and that the claim will be managed smoothly.
So before you renew - or switch - find out how Moneywise users rated the service of their car insurer in the Moneywise Customer Service Awards.
Company Claims Process
Were you treated
fairly Value for Money
Overall
LV= 9 8.9 8.5 8.3
(253 votes)
Saga 7.9 7.8 8.3 8.3
(290 votes)
Sheila's Wheels 7.3 8.5 8.2 8.1
(114 votes)
Churchill 8.9 8.6 8 7.9
(249 votes)
Post Office 8.5 7.7 7.8 7.9
(76 votes)
RIAS 8.1 8.1 7.8 7.9
(63 votes)
Swiftcover 8.1 7.8 8.1 7.9
(152 votes)
Tesco 8.1 8 7.9 7.9
(147 votes)
Zurich 8 8.1 8.1 7.9
(131 votes)
Direct Line 8.5 8.4 7.8 7.8
(333 votes)
HSBC 8.3 8.7 7.4 7.8
(32 votes)
AA 7.8 7.6 7.9 7.7
(166 votes)
Admiral 8.6 8.6 7.8 7.6
(185 votes)
Esure 8.6 8.5 7.6 7.6
(141 votes)
Norwich Union (now Aviva) 8.4 8.3 7.8 7.6
(185 votes)
Swinton 8.5 8.2 7.5 7.5
(110 votes)
Endsleigh 7 7.4 7.8 7.4
(47 votes)
More Th>n 8 8.1 7.8 7.4
(144 votes)
Axa 7.3 7.6 7.3 7.3
(59 votes)
Privilege 7.5 7.5 7.5 7.3
(67 votes)
Kwikfit 9.7 9.7 6.9 7
(44 votes)
* results only include companies with a sample size over 30 people
| Moneywise
Price is likely to be your most important consideration when deciding who to insure your car but you also need to be confident that if you claim you will be treated fairly and that the claim will be managed smoothly.
So before you renew - or switch - find out how Moneywise users rated the service of their car insurer in the Moneywise Customer Service Awards.
Company Claims Process
Were you treated
fairly Value for Money
Overall
LV= 9 8.9 8.5 8.3
(253 votes)
Saga 7.9 7.8 8.3 8.3
(290 votes)
Sheila's Wheels 7.3 8.5 8.2 8.1
(114 votes)
Churchill 8.9 8.6 8 7.9
(249 votes)
Post Office 8.5 7.7 7.8 7.9
(76 votes)
RIAS 8.1 8.1 7.8 7.9
(63 votes)
Swiftcover 8.1 7.8 8.1 7.9
(152 votes)
Tesco 8.1 8 7.9 7.9
(147 votes)
Zurich 8 8.1 8.1 7.9
(131 votes)
Direct Line 8.5 8.4 7.8 7.8
(333 votes)
HSBC 8.3 8.7 7.4 7.8
(32 votes)
AA 7.8 7.6 7.9 7.7
(166 votes)
Admiral 8.6 8.6 7.8 7.6
(185 votes)
Esure 8.6 8.5 7.6 7.6
(141 votes)
Norwich Union (now Aviva) 8.4 8.3 7.8 7.6
(185 votes)
Swinton 8.5 8.2 7.5 7.5
(110 votes)
Endsleigh 7 7.4 7.8 7.4
(47 votes)
More Th>n 8 8.1 7.8 7.4
(144 votes)
Axa 7.3 7.6 7.3 7.3
(59 votes)
Privilege 7.5 7.5 7.5 7.3
(67 votes)
Kwikfit 9.7 9.7 6.9 7
(44 votes)
* results only include companies with a sample size over 30 people
| Moneywise