Win 10 Windows 10 free update freezes 99%

[silverdale]

My brother in laws PC freezes when he tries to let it update to new and free Windows 10 update. He has tried 3 times but it's always at the same point, 99%. As far as I know it'as touch screen ASUS, I'm not sure of the model

 

[chpoint]

can you disable the touchscreen and try a fresh install? i dont think its touch screen , maybe other problem, what processor your brother have ? or can you ask him what model he have..

 

[silverdale]

Im not sure about the touchscreen, I'll ask also, its an Asus 1612

 

[Zooropa]

Take a look here m8,if its the right model says it cant be upgraded to windows 10

Windows 10 MDA Microsites

 

[alimac]

microshite being the word lol
still cannot get it right

 

[silverdale]

Take a look here m8,if its the right model says it cant be upgraded to windows 10

Windows 10 MDA Microsites

thanks I couldn't finds that