I'm on vivid 350 and normally enjoy fast downloads. About 12-30 today my internet went off for about 10 minutes.
When it came back on I went onto newsgroups to download a couple of tv episodes.
Slow as hell
Did a number of speedtests and am only averaging around 18Mbps download and 21 up. Went on the Virgin online chat and got the usual crap about check for loose connections and all that crap. He then suggests I go on a speedtest site which is Ookla, the one I was using, so I ran another test and gave him the results.
15:34, Nov 22
Rupali:
Great! I request you to disconnect all other devices connected to the Hub and retest the speed test by visiting the website www.speedtest.net using a wired connection.
15:36, Nov 22
Ian: if that's Ookla then that is the one I am using and it has just given me 18.38 download and 21.18 upload
15:37, Nov 22
Rupali:
Are we still connected?
15:37, Nov 22
Ian: yes
15:39, Nov 22
Rupali:
It appears you have left this chat session, as I have not received a response. I trust we have resolved your query today and I will now end this chat session. If you still have any questions, request you to connect with us on Contact Us | Help & Support | Virgin Media. We are available between Monday to Friday (8AM ? 8PM) and Saturday (9AM ? 5PM).
15:40, Nov 22
Info: Thank you for chatting with us.
After I confirmed we were still connected I could see he was typing but he just cut me off. Why does this company make it so difficult to talk with someone who can understand you?
When it came back on I went onto newsgroups to download a couple of tv episodes.
Slow as hell
Did a number of speedtests and am only averaging around 18Mbps download and 21 up. Went on the Virgin online chat and got the usual crap about check for loose connections and all that crap. He then suggests I go on a speedtest site which is Ookla, the one I was using, so I ran another test and gave him the results.
15:34, Nov 22
Rupali:
Great! I request you to disconnect all other devices connected to the Hub and retest the speed test by visiting the website www.speedtest.net using a wired connection.
15:36, Nov 22
Ian: if that's Ookla then that is the one I am using and it has just given me 18.38 download and 21.18 upload
15:37, Nov 22
Rupali:
Are we still connected?
15:37, Nov 22
Ian: yes
15:39, Nov 22
Rupali:
It appears you have left this chat session, as I have not received a response. I trust we have resolved your query today and I will now end this chat session. If you still have any questions, request you to connect with us on Contact Us | Help & Support | Virgin Media. We are available between Monday to Friday (8AM ? 8PM) and Saturday (9AM ? 5PM).
15:40, Nov 22
Info: Thank you for chatting with us.
After I confirmed we were still connected I could see he was typing but he just cut me off. Why does this company make it so difficult to talk with someone who can understand you?