eBay.ie: CUBEREVO-MINI ( IPBOX 900 HD ) Linux Satellite Receiver (item 230314740631 end time 29-Dec-08 16:12:47 GMT)
So i bought a sat box from estonia on the 30th.
I asked for him to send it with 3-5 day delivery and this would cost an extra £50 so i agreed and payed.
Its been sat on this progress ( on the parcelforce site ) for nearly 10 days now....
Parcel number: EE0******4EE
Status: Handed Over
Parcel tracks
Date Time Location Tracking Event
30-12-2008 17:47 Delivery Agent - TALLINN - PTT Left origin country
30-12-2008 17:36 Delivery Agent - TALLINN - PTT Arrived at Outward OE
I enquired about why it was taking so long and he said this....
And a day later....
I then asked for a refund and he said to wait till friday, and if he doesnt hear anything then he will send a full refund.
Today he said this....
I just want a bloody refund, or atleast an idea of where the hell this parcel is.
I've rang parcelforce and they say its not been received in the UK yet.
?????????????????????????????
So i bought a sat box from estonia on the 30th.
I asked for him to send it with 3-5 day delivery and this would cost an extra £50 so i agreed and payed.
Its been sat on this progress ( on the parcelforce site ) for nearly 10 days now....
Parcel number: EE0******4EE
Status: Handed Over
Parcel tracks
Date Time Location Tracking Event
30-12-2008 17:47 Delivery Agent - TALLINN - PTT Left origin country
30-12-2008 17:36 Delivery Agent - TALLINN - PTT Arrived at Outward OE
I enquired about why it was taking so long and he said this....
Hello, I think something goes wrong with your parcel. Today I asked in nearest post office, and the said that EMS to London, for example, always takes no more than 3 days for delivery. Also I wrote today to parcelforce in UK via contact form, but I received only automatic email. If it not hard for you, please call to parcelforce to nr. 08708 50 11 50 (I found this nr in PF help section). I am also will go to central post office (I've sent your parcel from there, because it faster than from local) and ask what happened. I am very sorry for this situation, but try to understand, not all depend from me.
With best regards,
Roman.
And a day later....
Hello I am already did it. I have one client - she is the director of our local post office. I've asked to help she with this situation. She has told, that the greatest mistake, it to send something on December, 30th or 31. Also she has contacted with people who arrange EMS delivery from Estonia. Now I have following info: in EMS database parcel with this nr. don't have our customs mark. It means that it was lost somewhere here, in Estonia. Also today I've made official request for searching this parcel. In post office told that it will be found in any case, and EMS must return the difference in cost with normal shipping. When I'll receive it, I'll refund it to you.
I then asked for a refund and he said to wait till friday, and if he doesnt hear anything then he will send a full refund.
Today he said this....
Hello,
sorry for delay with reply, I am don't seat near PC during all day. You can open the dispute, this is your right, and claim , this is your right, and I even offered to you it yesterday. Today I called in central post office. They confirmed that parcel have left Estonia. EMS parcels usually send with direct plane to London. I think this parcel is in UK customs now. Post office confirmed to me that I can receive the difference in cost of EMS and Airmail shipping. I can refund your additional payment for 51 GBP immediately. For parcel I'll wait results of search. Let's will operate like described in eBay policy.
Regards,
I just want a bloody refund, or atleast an idea of where the hell this parcel is.
I've rang parcelforce and they say its not been received in the UK yet.
?????????????????????????????
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