MissOxyDon
Inactive User
Hi all
My uncle gave me his HP laptop yesterday to fix as he's having problems connecting to the internet. It's a few years old and running Vista. The only Browser he has on it is IE. His antivirus is a basic TalkTalk Security one.
Straight away I found a virus (Gen:Variant.Sirefef.11), I managed to install and run CCleaner, Malwarebytes and Microsoft Security Scanner and between them they have removed the virus.
But I still cannot access the internet.
I am connected by wifi but it's local access only. I've tried all the windows troubleshooting stuff like obtaining a new ip etc but nothing will work. Also tried disabling firewalls, defender and antivirus.
I've been Googleing since last night but to no avail
Can anyone help?
TIA x
My uncle gave me his HP laptop yesterday to fix as he's having problems connecting to the internet. It's a few years old and running Vista. The only Browser he has on it is IE. His antivirus is a basic TalkTalk Security one.
Straight away I found a virus (Gen:Variant.Sirefef.11), I managed to install and run CCleaner, Malwarebytes and Microsoft Security Scanner and between them they have removed the virus.
But I still cannot access the internet.
I am connected by wifi but it's local access only. I've tried all the windows troubleshooting stuff like obtaining a new ip etc but nothing will work. Also tried disabling firewalls, defender and antivirus.
I've been Googleing since last night but to no avail
Can anyone help?
TIA x