Hi everyone,
Satronics really should improve there customer support.
I purchased a DM800HD PVR Ferrari sim from satronics on the 7th of July (the world cup special offer *** please note that this does not come with the newer Rev L3 Tuner. it has the problematic rev J). Anyway, the unit amazingly arrived next day.
The first thing I noticed when I got it, was that it had a scratch on the casing and the dvb c/t backplate was missing. Also when I plugged it in and started to setup the system (apporx after an hour of use) the machine started making a strange tzz tzz tzz tzz sound (like fast ticking). It would not stop until I disconnected the power. I did the updates thru the menus thinking it would fix it, but after a while the strange tzzing sound started again.
Also the machine sometimes reboots itself for no reason and then refuses to come back on unless I disconnect and reconnect it multiple times. Just before it reboots I sometimes hear a loud tzz sound and the TV makes a loud crackling sound. I checked the power chord and all cables for any defects/problems but cannot find any. They are securely seated. This is not fit for purpose.
I emailed satronics (because live support is ALWAYS offline) and explained the above, and I said if you advise me to do so; I will flash the box with a different image to see if the problem goes away.
The short/abrupt emails he sent back basically said that you do not get a c/t backplate with the the unit and that the tuner is not rev L3. He never responded to my asking about re-flashing the box and the tzzing sound. So I haven't re-flashed it.
I waited till monday (12th) for an answer. I did not get any. So I then politely asked for a RMA number and instructions to send the unit back (within 7 days) for a full refund. which he refuses. I have asked him three times now.
He still has not responded to my last email.
When a company treats its customers like this how can they expect to do business.