WiFi Intel ac 3165 wireless adaptor

rawsy

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Hi guys,
I was hoping someone could help with an issue I have been having with my new laptop. I have never been able to get download speed above 150mbps on my new laptop. My old laptop used to get 220mbps on a good day as does my phone and my works laptop.
The network card is an intel ac 3165 running windows 10 and my internet runs through a super hub 3 on 200mbps .
I have tried searching and have found lots of people with similar issues but most are about the ac3160 card. None of the solutions work for me however .

Thanks
 
I am sure it is ac but also does n. I got the speeds I wanted from 3 other devices and have found quiet a few people complaining about the same problem. I just can't find an answer
 
I am sure it is ac but also does n. I got the speeds I wanted from 3 other devices and have found quiet a few people complaining about the same problem. I just can't find an answer
Did you try the other things in the above link?

Also look at the negotiated speed.
 
i have looked on the link and have tried those options also. the superhub 3 doesnt have qos options but i am sure the issue is on the card side as i have 3 other devices getting the correct speed with the router it is just this ac3165 which is giving issue. intel seem intent on blaming the router and have done in many of the threads i have looked at. I am unsure how thay can come to that conclusion when everything else works appart from their card.
 
New Bitmap Image.jpg this is from the lappy.
76f41489f9a5245202cc063b747ce631.jpg
and this is from the phone.

it is definitely the card I dont see an explanation.
 
Couple ideas, first of all obviously make sure the drivers are up to date, and also try different versions of the drivers in case of any stability issues with your OS.

also try;

- Disable the Bluetooth radio in the system and check if the connection improves (this may prevent interference when operating in 2.4 Ghz band).

- Check your Windows power plan, and set the wireless adapter to Maximum performance when plugged in and on battery.
 
Couple ideas, first of all obviously make sure the drivers are up to date, and also try different versions of the drivers in case of any stability issues with your OS.

also try;

- Disable the Bluetooth radio in the system and check if the connection improves (this may prevent interference when operating in 2.4 Ghz band).

- Check your Windows power plan, and set the wireless adapter to Maximum performance when plugged in and on battery.

Thanks for the suggestions , I will try the blue tooth option and have tried your other suggestions.
It is defiantly a card/driver issue, in the status it says connected at 200mbps when it should be 433mbps. Speed tests have never Brocken 150mbps though.
 
Thanks for the suggestions , I will try the blue tooth option and have tried your other suggestions.
It is defiantly a card/driver issue, in the status it says connected at 200mbps when it should be 433mbps. Speed tests have never Brocken 150mbps though.
I suppose you could try a Live Linux, I have had problems with Intel WIFI cards in the past with Linux though. Something to do with part of their driver being in the firmware or something like that.

It would tell you if it was purely a driver issue though.

It could still be the router not liking some part of the autonegotiation process which is particular to that WIFI adapter and limiting the speed. The process needs each end to agree the transfer rate and whatnot.
 
I suppose you could try a Live Linux, I have had problems with Intel WIFI cards in the past with Linux though. Something to do with part of their driver being in the firmware or something like that.

It would tell you if it was purely a driver issue though.

It could still be the router not liking some part of the autonegotiation process which is particular to that WIFI adapter and limiting the speed. The process needs each end to agree the transfer rate and whatnot.

I tried booting from Linux and I am getting the same issue. I also tried changing the wifi encryption which hasn't helped either.
 
Just a quick thought... Have you tried putting all of your legacy devices on 2.4ghz channel and then connecting the laptop to the 5ghz channel, and make sure the router firmware is upto date and not trying to push your laptop onto the 2.4ghz channel with the legacy devices, as this wouldn't allow more than 150mbsps..

also as I think your card is 1x1 which means it is using the 802.11n but with dual stream capabilities, so ensure under your device properties that the 802.11n feature is enabled. Both 2.4 and 2.5ghz.

see if any helps :D
 
I have tried having only the laptop connected to the router with only 5ghz active and had the same results. The laptop always connects to 5ghz anyway but is only stating a connection speed of 200mhz in the status and is only ever getting 150. I think it is just a crap card. Lots of people have had the sam issues with this family of card but I am yet to find a solution. I have another router that I will try at some point but t don't see this as a solution , that's if it even works.
 
Yah mate it's a long shot, and even worse that you have to diagnose it yourself without any help from Intel :rolleyes: I do remember the 3160 cards having similar problems, which apparently a few people solved by upgrading firmware of the routers and changing the settings in the cards properties via device manager hence why I suggested it. However how many it worked for vs how many it didn't I do not know, which once again is down to Intel wanting to put on the spec sheets without delivering quality
 
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