argh superhub and lots of other issues..!!??

Right firstly the virgin media superhub is in a word gash!

the hub is setup in living room and works fine in their however while i was getting 30mb there im getting closer to 5 upstairs

so

connected another router running ddwrt to a home plug upstairs however it seems my homeplugs are maxing out at 13mb? does this sound about right? it is going through an extension cable (i have no way around this)
the homeplugs are 85mps so surely should be fast enough?

any other solutions? as my main pc rig is upstairs so use that to download from newsbin etc..

does the old 20mb modem really not work at 30? i would assume it would have done but before i set all that back up just looking for some info

another thought is it possible for me to plug my ddwrt router into the superhub? downstairs as previously i could get 20mb upstairs via wireless? using a decent router.. its just i read the hub doesnt work with a router?

Just on the phone to virgin. Mines going back! Performance issues galore!

so what are they doing activating your old modem again? what number did you call? i did manage to get my router working with it so im back to roughly where i was previously with the old modem so not sure wether to keep it or not..

Colin said:

Right firstly the virgin media superhub is in a word gash!

the hub is setup in living room and works fine in their however while i was getting 30mb there im getting closer to 5 upstairs

so

connected another router running ddwrt to a home plug upstairs however it seems my homeplugs are maxing out at 13mb? does this sound about right? it is going through an extension cable (i have no way around this)
the homeplugs are 85mps so surely should be fast enough?

any other solutions? as my main pc rig is upstairs so use that to download from newsbin etc..

does the old 20mb modem really not work at 30? i would assume it would have done but before i set all that back up just looking for some info

another thought is it possible for me to plug my ddwrt router into the superhub? downstairs as previously i could get 20mb upstairs via wireless? using a decent router.. its just i read the hub doesnt work with a router?

Click to expand...

there is meant to be a f/w update but hasnt come just to turn it into a modem only and use your own router . these is a work around tho

Previously Virgin Broadband users in the UK on Virgin's cable network were supplied with a standard DOCSIS modem and were required to connect their own (or Virgin supplied) router to allow multiple devices to connect at the same time.



Recently Virgin Broadband have changed what they supply and now use the Super Hub (a custom Netgear router) which is wireless capable and supports multiple devices. However some customers still prefer to use their own router instead of the Super Hub especially when wanting to support multiple Xboxes with an Open NAT which (at time of writing) the Superhub does not support.



If you simply connect your own router to the Superhub will will encounter NAT issues even with one Xbox as you are "double NAT'ing" Virgin have hinted that they will in the future release a firmware update for the Superhub to allow you easily turn off its routing functions and make it a very standard modem so you can connect your own router.



Until this time there is a workaround available so that you can correctly connect your own broadband router to the Superhub wth the Superhub acting as a standard modem and handing off all of the work to your second router.



Plug your cable router’s WAN port into any of the LAN ports on the VMDG280.
Plug your PC into any VMDG280 LAN port and access the management page by entering 192.168.0.1 into your web browser
Login to the VMDG280 the username/password details are on a sticker on the side of your hub (more help here)
On the LAN IP page examine the DHCP lease info; you should see your PC and the second router list.
Note the MAC address of the router and add it to the DHCP reservation section and give the second router an IP address of 192.168.0.10. (Use ipconfig /all in a cmd window to find the MAC address of your PC if your not sure which is which)
Now go to the DMZ host page on the VMDG280 and enter the same IP address (e.g. 192.168.0.10). This means that the VMDG280 will pass all traffic to the second router without any checks or filters
Additional Suggestion:- At this stage it would also be wise to turn off the VMDG280 wireless functionality and firewall and let your second router provide this for you
Turn off the second router and back on again, plug your PC into the second router, login to the second router and set the router’s WAN setup for "Does your Internet connection require a login" to NO, this may also be known as Internet Connection type - "Automatic Configuration - DHCP" (it varies from router to router) and then you should see the WAN or internet as 192.168.0.10
Connect any remaining devices to the second router as the Virgin Hub is now being used as a basic modem only
The changes are now complete



The instructions above will work for the VMDG280 and VMDG480

Colin said:

so what are they doing activating your old modem again? what number did you call? i did manage to get my router working with it so im back to roughly where i was previously with the old modem so not sure wether to keep it or not..

Click to expand...

I've asked them to reactivate the old modem. I phoned the freephone number that was on the superhub info and they put me through to customer services. Had to phone 3 times as each time they failed to reactivate it, and now say there is a fault with my line!!!! Engineer visit on Monday, and no internet this weekend. What a joke. There is bugger all wrong with the line. It was working fine before I phoned them.

They won't give me a refund because they have said that £30 is for the 30meg, and said i can keep the superhub. But they have not convinced me that the old modem will support 30meg!!

Purity said:

I've asked them to reactivate the old modem. I phoned the freephone number that was on the superhub info and they put me through to customer services. Had to phone 3 times as each time they failed to reactivate it, and now say there is a fault with my line!!!! Engineer visit on Monday, and no internet this weekend. What a joke. There is bugger all wrong with the line. It was working fine before I phoned them.

They won't give me a refund because they have said that £30 is for the 30meg, and said i can keep the superhub. But they have not convinced me that the old modem will support 30meg!!

Click to expand...

so the old modem is capable of 50mb?

what im doing just now is using my old router with the new superhub meaning technically i have 2 wireless routers! seems to be working ok i suppose.. my xbox is plugged directly into the superhub and again seems to run ok.. not tested ps3...

what i think im going to do is try the superhub with 5ghz my pc upstairs might hopefully get the benefit of that with my router on 2.4ghz for the ipod touches etc.. (everything else should work fine on the 5ghz) anyone know if this will improve connection?

My PC upstairs is currently getting 0.5mb on superhub and 20mb on my old router! even though technically it should be better!! in fact as im typing this it would probs make more sense for my good router to broadcast 5ghz? and keep superhub on 2.4ghz and try that? any views people???

if u press the logo on the hub it turns your wireless off , l dont think 2 routers on the same line both working as wireless is a good idea

see but im thinking of they are different frequencies it shouldnt clash? ill spend tomorrow trial and error

CAN ANYONE CONFIRM THOUGH IF THE OLD MODEM IS CAPABLE OF 30mb or 50mb? or do you NEED the superhub?

the old ambit modems wont quiet do 30mb i have herd you can get 27-8 out of them but they drop out making the average speed much worse. and no they will not do 50

i was getting 35 out of an ambit250 at one point ... hmmm

I have an Ambit 250, and they are only capable of 20mb. Should be getting a newer modem tonight, fingers crossed

neorage said:

i was getting 35 out of an ambit250 at one point ... hmmm

Click to expand...

did it drop speed though?

Purity said:

I have an Ambit 250, and they are only capable of 20mb. Should be getting a newer modem tonight, fingers crossed

Click to expand...

The engineer gave me a choice. Superhub or nothing

So back with the crappy superhub

I've tried the work around but getting issues with anything plugged into my own router LAN ports

Well pissed off with this. Been a customer for 10yrs + and think I'll be cancelling my account

what issues you getting mine seems ok?

Issues before changing the router:

1) Unable to set DNS addresses - I use openDNS
2) Unable to use static client IP addresses - all my clients have static addresses
3) LAN transfer performance was very poor - I do lots of streaming and transfer files between clients
4) I had to reboot the hub about 20 times as it kept timing out on the setup page, even with a direct wired connection
5) Various settings caused issues. e.g. Auto-sensing speed and security, and some of the firewall options
6) The wireless coverage was poor

Issues after changing the router, and with the superhub wireless disabled:

1) The network performance is poor. I'm only getting 21mb-22mb at the very best. So 1-2 mb faster than before
2) The modem/router setup drops out all the time requiring a reboot.
3) I have to use the LAN ports on the superhub rather than my own router. Using the LAN ports on my router stops the internet connectiong to the devices.

I've given them an ultimatum. I want a standalone modem or I'm leaving

my superhub arrives tomorrow, any tips/advice.