Check with your supplier to make sure it is supplied. Also I had the same problem and had to re-image the box for some reason, I updated all the channel lists with all the correct frequencies but no joy. Worked a treat after re-image though.
my supplier doesnt do it or sentanta etc,so tell what is the vix image like just got another duo tonight there delivered it should have vix image installed on it so what are there images like?... as on my other duo is BH. is it easy to set thing up on the vix etc
Vix is a great image..in my opinion the best but the only way to find out is give it a try...
different images suit different folks. tis a good reliable image though.