i have virgin media 60 mb but only i get 40 mb

mahabad1972

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hi i live in flat i got virgin media with 60 MB but only i get 40 mb when i asked the guy was installing he said because i live in flat and there is no way get 60 mb
 
Unless you are on some weird distribution system, sound like BS, I would give customer services a call to confirm.
 
How are you testing your speed? The best way I have found is download from a news server. The online speed tests never give me an accurate result
 
Dont expect to achieve 60mb if you are downloading over wi-fi mate.
 
Theres not many times you can achieve the speeds you pay for.When you test try speedtest.net and try it in the early hours when its the least likely time people will be using the internet so you should get an accurate guide.
 
Thats why the sneaky bast@rds advertise 'upto xx mb' ;-)

But as rawsy said download from a news server and you should be gettin 7.5mbps easy

Sent from my C6903 using Tapatalk
 
I`m on virgin but same here never reached allotted speed no point complaining as you get it is UP to and not guaranteed also depends on time you are on the net.
 
by law if your internet chosen speed falls below the average speeds advertised then you should be dropped to the payment for the internet package under your current package this is for price only they cant drop your internet also so if your package is up to 60 MB/s and for this you should be getting an average of 57 MB/S anything like 40 MB/S then their breaking their terms of service and the contract is made none void by law, thats them all over the ofcom guides setout for uk broadband companies will show where you should be and what you must be provided they pull the drop on every package people take out thats how they buy,maintain and pay for general upkeep of the fibreoptic cable the biggest average drop is the high end 152mb/s at an average speed of 123.7MB/s.
its like paying for a pizza with 8 splices and only getting 5 slices they are providing so many illigal packages under the heading of WE ARE THE BEST/FASTEST AND MOST RELIABLE provider in the uk.
in fact 60mb package isnt even there for new customers that sign up its 50 - 100 - 152 MB/S tell them to relook at your package along with reasonable compensation for loss of service or you will take your complaint to ofcom

i forgot to say i got 1 years free broadband and i will add 20mb/s and i got 20mb/s along with movies or sports package for 6months free as i paid for 10mb/s and got 2.1mb/s
 
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Is this over Wifi? Because you will get QOS on Wifi that will limit your speed. Best way to test this is via direct ethernet cable connection

I always get higher than what Virgin tell me. So I'm now on 150MB, and get 161MB, but I am using a gigabyte router and direct wired connection
 
I'm on 30mb and always get over those speeds - that's why I stick with cable broadband rather than adsl
 
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