I bought a camera from amazon last November. The lcd somehow got a shadow on when using the zoom and this was still on when viewing the pics.
Amazons automatic email response (received 2 days later) referred me to fault finders and if no help then to contact the manufacturer and take the matter up with them.
I was told that they have sofware that picks out words when you contact them and the software decides from those words if your a soft touch that will be fobbed offf to claim on the manufacturers warranty.
Sent another email making sure I mentioned Sale of Goods Act, Contract with Amazon, Refund or Replacement and Court Proceedings.
Low and behold received email within one hour advising that a replacement was being sent same day by first class post and details of how to return the fauly item and get my postage cost refunded. (Bloody amazing what a difference certain words made)