i read the article about Satronics a few days before, and this is another warning for people that like to order in this shop. i hope that nobody makes the same mistake and does a order via Prepay (moneybookers etc).
My order was placed 26.05.2010 and the last week the communication broke down totaly.
i asked shipping nr.
06.06.2010
Hello,
Shipping date is this week and the tracking nr will be in your account.
Thanks
Satronics.co.uk
08.06.2010
Hello,
Thank you for purchasing at Satronics.co.uk
Your custom is most appricated.
However we are sending this email to appologise for the delay on DM518S.
There are serveral board problems found on the latest batch which has caused a hold up.
We now have 3 options available for you
1) Wait for new batch 1 Week (Delivery Refunded)
2) Swap for DM500S (Black or Silver)
3) Full Refund - Card Processing Fee's
We are awaiting your email back.
Many Thanks
Satronics Support Team.
i emaild i would like to switch to the 500 !! twice
didnt get a confirmation
on 16.06.10 i wrote
Message: Hello, as in the account message system i cancel the transaction. the delivery takes to much time. Please Refund to my moneybookers account within the next 2 days.
18.06.2010
Refund will not be issued as item will be shipped monday.
> pls refund the canceled order
ahh okay shipped on monday yeahhhh !!!!
on 23.06.10 nothing happend i wrote
hello,
i have written many times to your live support that is now Offline the hole week.
In your terms is written dispatch in standart delivery takes max 5 days. now 5 weeks are gone and still no dispatch. last mail said something from dispatch monday but nothing happens. im bored waiting for the shipping.
i would like to know what kind of satellite Boxes are on Stock and can be dispatched within 2 days?
By the way if i dont get my order till 01.07.2010 ill stand back from the buycontract and want to get a real refund.
answer was:
Hello .....,
Thanks for your email,
Thanks for your patient in this matter, and we fully appricate it.
We will be shipping your recievers ASAP and will be refunding delivery in full.
hrhr where´s the refund didnt found it !?!?
my last post to the garage company
Hello friends,
now i waitet a long time for my order and its just boring over here.
in the last email you told me about refunding the shipping costs and and and fast dispatching .... but nothing happens.
this is my last post in friendship. im going to set the last delivery date to 12.07.2010. of u dont deliver to this date im going to get a refund by Law.
fun is over.
sincerely
....
pls do yourself a favor and don´t order at this SHOP if you like to get something for ur money. I´ll ordered a 800HD and a 518 about 300 bucks. go on and use a not only serious looking store.
greets cyrus
My order was placed 26.05.2010 and the last week the communication broke down totaly.
i asked shipping nr.
06.06.2010
Hello,
Shipping date is this week and the tracking nr will be in your account.
Thanks
Satronics.co.uk
08.06.2010
Hello,
Thank you for purchasing at Satronics.co.uk
Your custom is most appricated.
However we are sending this email to appologise for the delay on DM518S.
There are serveral board problems found on the latest batch which has caused a hold up.
We now have 3 options available for you
1) Wait for new batch 1 Week (Delivery Refunded)
2) Swap for DM500S (Black or Silver)
3) Full Refund - Card Processing Fee's
We are awaiting your email back.
Many Thanks
Satronics Support Team.
i emaild i would like to switch to the 500 !! twice
didnt get a confirmation
on 16.06.10 i wrote
Message: Hello, as in the account message system i cancel the transaction. the delivery takes to much time. Please Refund to my moneybookers account within the next 2 days.
18.06.2010
Refund will not be issued as item will be shipped monday.
> pls refund the canceled order
ahh okay shipped on monday yeahhhh !!!!
on 23.06.10 nothing happend i wrote
hello,
i have written many times to your live support that is now Offline the hole week.
In your terms is written dispatch in standart delivery takes max 5 days. now 5 weeks are gone and still no dispatch. last mail said something from dispatch monday but nothing happens. im bored waiting for the shipping.
i would like to know what kind of satellite Boxes are on Stock and can be dispatched within 2 days?
By the way if i dont get my order till 01.07.2010 ill stand back from the buycontract and want to get a real refund.
answer was:
Hello .....,
Thanks for your email,
Thanks for your patient in this matter, and we fully appricate it.
We will be shipping your recievers ASAP and will be refunding delivery in full.
hrhr where´s the refund didnt found it !?!?
my last post to the garage company
Hello friends,
now i waitet a long time for my order and its just boring over here.
in the last email you told me about refunding the shipping costs and and and fast dispatching .... but nothing happens.
this is my last post in friendship. im going to set the last delivery date to 12.07.2010. of u dont deliver to this date im going to get a refund by Law.
fun is over.
sincerely
....
pls do yourself a favor and don´t order at this SHOP if you like to get something for ur money. I´ll ordered a 800HD and a 518 about 300 bucks. go on and use a not only serious looking store.
greets cyrus
