I rang them on black friday trying to take up 1 of their BF offers, after being passed around a few times as all the offers online were for "brand new customers only". I finally got through to someone that could offer me a deal which I took (same package as I was on, for £13 a month less for 18 months).
On Friday I got an email saying my price is going up £3.50 so I gave them a call.
Was told by the call centre staff that all customers prices are going up and nothing they can do blah blah blah, so told them to put me through to disconnections / retentions whatever you want to call them, took an hour to get through but got there in the end.
Guy on the end of the phone asked what the problem was, I said well I only signed a new 18 month contract 5.5 weeks ago and now you want to charge me £3.50 a month more, even though I was told there would be no price increase for 18 months when I took the deal in November.
He said that my price will not change, I said well whoever put me through to you, told me that it would even when I said I was told it would not.
He said that the info being given out was wrong and nobody that started a new 18 month contract after 29th June 2020 will have a price increase until their 18 month contract ends.