Virgin Media Explorer 4200dvd

[silvershadow21]

Hi Guys,
could somebody offer any info on this.

For about the last 8 days on the trot, every morning i turn on my cable box, it looks like it resets itself & runs thru some type of cycle, before thanking me & telling my to throw away my old card.
This takes about 5mins including the box turning itself on/off , twice.

The box works perfectly after this, altho all my saved settings & favourite channels have been wiped by this time

(old dbox removed, and virgin box reinstalled)

I installed my new n3 card on may 14th, so its been set up for a while.


This cant be right surely

cheers guys

 

[scottyboy]

sounds like the box mite not like N3. if its a subbed box then phone them up and just tell them it keeps rebooting all the time and they will send an eng round to replace it.

 

[oneman]

Gotta agree that it sounds like your box, mine take around 60 seconds to get a picture if powered up from cold boot, else they should be pretty much instant from standby.

I'd give virgin a call.

 

[silvershadow21]

cheers for the reply's guys,

Time to give them a call a think

cheers

 

[Dazza]

Sounds like we have the same box. Mine does this too. I mentioned it to VM and the guy just said they'd send and engineer round, and charge me if it proved not to be faulty. I think he was having a bad day, 'cos he was a bit off from the get go.

I shall be ringing again tomorrow and speak to someone else, who might be a bit more receptive.

 

[mapman]

let us know what happens if they replace the box