Do they really know what they are doing?
Sent my renewal form and received 5 "result" letters within 1 week all stating different figures and my year gross income was wrong on all of them.
The last one stated that we owed them £1802!
Rang them up, very politely asked them to explain how and why I owed them that much money since I kept them up to date and how they got the figures wrong as I had just sent my renewal with correct info. bla bla bla...she suggested me to send them a letter explaining and attach my p60 on it.
So I did.
Today I received I call on my mobile from them, the girl apologise for the mistake and said that they was a system error and they actually OWE ME £900!
WTF!
Its weird how they go from one extreme to the other just like that...last week I owed them nearly 2k today they owe me nearly 1k ...
I just hope they didn't get this wrong once again and ask for it back in a couple of months!
The reason for this thread is, if any of you get letters saying that you owe them money don't accept it that easy as they clearly mess things up!
Sent my renewal form and received 5 "result" letters within 1 week all stating different figures and my year gross income was wrong on all of them.
The last one stated that we owed them £1802!
Rang them up, very politely asked them to explain how and why I owed them that much money since I kept them up to date and how they got the figures wrong as I had just sent my renewal with correct info. bla bla bla...she suggested me to send them a letter explaining and attach my p60 on it.
So I did.
Today I received I call on my mobile from them, the girl apologise for the mistake and said that they was a system error and they actually OWE ME £900!
WTF!
Its weird how they go from one extreme to the other just like that...last week I owed them nearly 2k today they owe me nearly 1k ...
I just hope they didn't get this wrong once again and ask for it back in a couple of months!
The reason for this thread is, if any of you get letters saying that you owe them money don't accept it that easy as they clearly mess things up!