Try this
Originally posted by bees
In Menu - Network Local Setting - Network Settings
You should have a green light over the Ethernet option and a red box around the word active to show the box is getting a signal from your router.
If you press ok it tests the connection.
Also
Go into the menu and check the status of your line, in edit mode ( the next one down from upgrade by usb)
Menu - Network Local Setting - Camds Setup - C
Ccam Client Setup - Manage Config Files - CCcam.cfg
It should say "online" with a little green tick next to it, if it doesn't then put a tick by it using the (green) active button and see if it will connect.
You might have to reboot the box after you have make the changes.
You should get flashing lights at your hub and rear of the box, even when the box it is on standby.
(It might be the cable)
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Have you made sure the line is entered correct?
Did you manually enter or use usb anc cccam.cfg file?