I went to the Doctor Thursday with a sore eye, he said it was an eye infection and gave me a prescription for chloramphenicol eye drops.
I then went to a very well known chemist to get my prescription and was served by a young what seemed to be polish or Slovakian pharmacist all good to this point. Went back to car opened the bag which was sealed read the instructions on the sticker on the box simple enough one drop in the eye four times a day. Popped one drop in my eye and it instantly started to burn, my eyes were streaming with tears and the pain was unbelievable. Luckily I had a bottle of water in the car and poured it into my eye.
When I could finally see again which was about 15 mins later I took a closer look at the bottle to see in tiny writing EAR drops external use only.
If you that is bad it got worse!
I went back into the store and asked the pharmacist to check the prescription as my eyes were burning she checked and said yes that is correct, check again I insisted and once again she confirmed all was correct. I then pointed out that these were ear drops. The pharmacist gasped and took the package from me and proceeded to change the ear drops for the correct eye drops saying that it would be ok as its only the same but stronger then swiftly moved on to the next customer.
This did not seem right to me so I asked to see the manager I told him I was very worried with the burning in my eyes and that I was returning to see my doctor and that he should investigate he agreed to do so and took my details.
The Doctor washed out my eye and told me to repeat this every hour for the next 8hr to ensure dilution of the substance and he said that the pharmacist had given me very poor information that could have caused complications.
Thanks to anyone reading all this as it is quite long but I real do not know what to do next should I go back to the store and complain again or go seek legal advice.
I then went to a very well known chemist to get my prescription and was served by a young what seemed to be polish or Slovakian pharmacist all good to this point. Went back to car opened the bag which was sealed read the instructions on the sticker on the box simple enough one drop in the eye four times a day. Popped one drop in my eye and it instantly started to burn, my eyes were streaming with tears and the pain was unbelievable. Luckily I had a bottle of water in the car and poured it into my eye.
When I could finally see again which was about 15 mins later I took a closer look at the bottle to see in tiny writing EAR drops external use only.
If you that is bad it got worse!
I went back into the store and asked the pharmacist to check the prescription as my eyes were burning she checked and said yes that is correct, check again I insisted and once again she confirmed all was correct. I then pointed out that these were ear drops. The pharmacist gasped and took the package from me and proceeded to change the ear drops for the correct eye drops saying that it would be ok as its only the same but stronger then swiftly moved on to the next customer.
This did not seem right to me so I asked to see the manager I told him I was very worried with the burning in my eyes and that I was returning to see my doctor and that he should investigate he agreed to do so and took my details.
The Doctor washed out my eye and told me to repeat this every hour for the next 8hr to ensure dilution of the substance and he said that the pharmacist had given me very poor information that could have caused complications.
Thanks to anyone reading all this as it is quite long but I real do not know what to do next should I go back to the store and complain again or go seek legal advice.