Sansung frame tv power issue

johnny bravo

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Hi guys got a 2019 samsung 55 inch frame tv. I normally leave the tv in standby mode with the red light on. Recently noticed a few times that the red standby light goes off and can't switch tv on from remote. I have to take out the power cable in the samsung one connect box and plug it back in , then tv works fine..is this a problem with one connect box or tv?
Will the any one connect box work with my tv or does it have to be a specific one connect box?
Ta
 

parker13

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Specific, does the TV get it's power from the box or it's own power lead?, what's the model number ?
 

johnny bravo

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Yes power from the one connect box, model number QE55LS03RAU
 

parker13

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Not an easy one, box or cable, the cables are a known problem, I think yours is fibre optic, part number BN39-02470A, without the box I can't be more help, I can only suggest trying the cable first,
 

johnny bravo

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I've contacted Samsung about this waiting their reply. The cable is very expensive 😫
 

johnny bravo

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Support sent me software update, not available as yet on ssmsung website and it seems to have fixed the issue 😀
 
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