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- Dec 3, 2012
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Hey,
I purchased a HDD from a seller(1800 feedback) on ebay as a backup for a raid array. the drive was new and was purchased on the 6th of February. After receiving the HDD i never even opened the box i just stuck it on a shelf and waited till the day i need it.
Yesterday i went to replace a faulty drive with the one i purchased and within 24hrs it has already failed. i have tired it on 3 OSs and on multiple Sata ports/cables and on multiple devices. When i opened the box i realized it wasn't well package but it was sealed in a anti static bag so more than likely new. the packaging was a joke it was just stuck in a box that was way too big with a bit of bubble wrap and the anti static bag it was in. Im kicking myself for not opening it earlier.
I have noticed a few threads here about ebay/paypal about getting refunds/returns but i only get the options below from ebay when i click resolution center in paypal.
clicking "my problem is not listed here" just takes me to a ebay site with articles.
Are these my only options:
1. contact Western Digital and get a refurbished replacement or possibly nothing as they could say the drive has been knocked about.
2. contact the seller and probably get nothing.
i would be grateful for any advice
I purchased a HDD from a seller(1800 feedback) on ebay as a backup for a raid array. the drive was new and was purchased on the 6th of February. After receiving the HDD i never even opened the box i just stuck it on a shelf and waited till the day i need it.
Yesterday i went to replace a faulty drive with the one i purchased and within 24hrs it has already failed. i have tired it on 3 OSs and on multiple Sata ports/cables and on multiple devices. When i opened the box i realized it wasn't well package but it was sealed in a anti static bag so more than likely new. the packaging was a joke it was just stuck in a box that was way too big with a bit of bubble wrap and the anti static bag it was in. Im kicking myself for not opening it earlier.
I have noticed a few threads here about ebay/paypal about getting refunds/returns but i only get the options below from ebay when i click resolution center in paypal.
clicking "my problem is not listed here" just takes me to a ebay site with articles.
Are these my only options:
1. contact Western Digital and get a refurbished replacement or possibly nothing as they could say the drive has been knocked about.
2. contact the seller and probably get nothing.
i would be grateful for any advice