pace 4010stop update

cob_ob

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6 weeks ago I used bkk v.22 to obtain bk,i got it,done card,reset net id and frequency,box went through the usual numbers,eras.plad flas, good.then on rebooting there was ablue v.19 primary loader,and the box cannot log on to net work,smart card mute err,box status looking for updates.how do i stop this,as i don,t think the box knows where its logging on to.i cannotget box updated or onstream?can anyone assist??
 
May be a basic question, but you are in a Langley (pure NTL) area?
 
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