Outstanding issues on Technomate receivers still not corrected

Merliin

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Software/Hardware issues still not corrected,

I would like to think that these outstanding issues would have been addressed & corrected by now,

TM6900HD Super
Recording issues with latest official upgrade, (issue 726p works much better that latest issues)

TM5402HD Super
Blind scan error with low symbol rate transponders found & 45,000 s/r added to to data base in error with latest official upgrade, I have e mailed Technomate to ask if they would address this problem with the M2 version but they did not,

TM5302HD
Blind scan misses 40% of active transponders,incomplete Blind scans, with latest official upgrade, (This receiver could have been the new flag ship for TM but sad to say it is not)


The main problem with the software is that adding new features such as you tube ect when the basic functions of the receiver do not work & have not worked correctly from day one gives me little faith in Technomate as a manufacturer of HD satellite receivers,

In fact it has all been down hill since the TM1500CI Super+ probably the best SD receiver ever made,

It is a show up that Technomate cannot produce a HD receiver that actually works with all the add on functions due to lack of attention to the program detail of the software by unprofessional people not fully conversant with the software tinkering with software program they barely understand it is little wonder that it works at all it is just a recipe for disaster otherwise these functions would have been corrected after 2 or 3 software upgrades not 30+ that have been issued for the TM5302HD so far.

Time to move on as obviously TM are not prepared to pay professorial programmers to correct the cock ups made by the software tinkerers.

When I bought the TM5302HD I did at least expect the Blind Scan to work correctly not asking much is it but TM have not replied to my e mails as to a fix for this receiver so all i can conclude is that is it as far as they are concerned bit like buying a car that stalls every 200 mtrs.
 

jamsb

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Mar 8, 2013
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I agree with what you write .

I struggle to understand why Tm. refuse to answer your e/mails on issues regarding the goods they produce and the s/ware they use /official or otherwise. The problems peeps have.

I have to say the scanning issues on the 5402 does my head in at times also.

We must keep trying to get the issues resolved with TM. Given Tm. must have surely tested these Stbs. before putting them onto the market place for sale ? jamsb.
 

Merliin

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We must keep trying to get the issues resolved with TM. Given Tm. must have surely tested these Stbs. before putting them onto the market place for sale ? jamsb.
Sad to say they did not & to make matters worse all the clones Dr HD D15, Blade 7000s,ect have the same Blind Scan fault so it must be in the Hardware & has never been corrected,

You would have thought that to restore customer confidence they would have corrected this Hardware error when they released Dr HD F15 & TM5402HD M2 but they did not bother as having normal receiver functions working correctly does not score very high at Technomate so long as some of the functions work they really don't care.
 

Ghoulie

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Jan 18, 2012
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TM have never ever replied to a tech query via email in my experience which is very bad form. To counterbalance this - they do respond with the correct advice when you ring them. Not all of us want to try the phone route - preferring to pick up an answer via email when it's convenient. Beats me why they don't respond to emails
 

Merliin

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TM used to reply to e mails & were very helpful a couple of years ago but the last 12 months has seen a decline in customer service on all issues only 3 of my e mails replied to in the last 12 months Technomate seemed very enthusiastic in overcoming current software issues but now no longer offer this service,

I can only assume that the priority at TM has now changed to the detriment of it's customers time will tell if this was a wise decision by TM.
 

wolftje

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SOunds very negative... I still find Tm a very good satellite receiver/buy, it's true-> a bit 2 expensive compared to other brands on the market but great value, for beginners and semi pro satellite people. Also had very good support for cams and smartcards and still does.
Which receiver supports such a variety of decode algo ? nds, mediaguard , nagra, viaccess, crypto, ...
Awright, I really hate the fact that if you scan a certain PID on tm5402 and 6900 7100 7102 modelsn it scans the whole frequency range. Bug has been there for ages .... But well if you know you can overcome that, it is ok.

I have known a lot of people who have bought the TM receiver starting with the 1000 series towards the 5000-6000-7000 HD series. They all told me the same. Quote "I have learned so much with this technomate receiver. Really a great box, some strange stuff in there but alway a workaround possible". Tm works nice with lots of brands of diseqc motors. I dare you to try that on a Dreambox.... (DM Motor voltage problems start when having loss of signal on bad cabletype or distance > 20m, etc ...)

indeed the problems start when you have learned a lot about satellite and y want the very best then it starts to be a let down...

I could write a book about all what i have learned since the 1000 series. UPS and downs. I really enjoyed Tm and still do even with those issues. I would never have been so bitten by satellite if TM wasn't there.

Surely lots of people in here and other good f o r u m boards have had the same experience like I did.
 
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jamsb

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There are two patches for

Tm 5302hd and 5502 hd posted today in another place today.

Hope it helps some peeps with the known issues written about. jamsb.
 

Merliin

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TM-5302-HD-18-04-2013 latest software

With this upgrade:-
YouTube starts then stops working during play & the receiver locks up

Blind scan crashes during operation & the receiver locks up

Keys not working on internal CAS upgrade via Ethernet
not working 100% as some keys on server are out of date

Keys still not updating via USB key files
 

jamsb

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@ Merlin that's terrible, i had hoped for better news than that.

I truly don't know what to say about this anymore. Simply shocking. jamsb.
 

Merliin

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Correct procedure for loading new software:

Load latest patch onto a USB stick
Save channel list tbn file to usb stick
Factory reset
Load latest patch
Factory reset
Load tbn channel list file
reset USALS

I have now gone back to 11th Dec 2012 Phantom Patch
At least the Blind Scan works a bit better provided you only scan one polarity at a time:
10950 to 11200 H then another Blind Scan for V ect ect ....crashes at times but nothing near as bad as the last 2 upgrades.

Please be aware of these problems with the TM5302HD:-
Even with the 11th Dec 2012 Phantom Patch the Blind scan still misses 40% of the active transponders found by my other receivers.

There has been an error in the Hardware from the beginning with the TM5302HD
This receiver should not have been released with the current errors in the Hardware & as such was not suitable for production.
 
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holmroad

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Good gracious, reading last two posts PLUS my other recent posts, cant Phantom and his merry men see that this is all rapidly degenerating into obscurity AGAIN - what IS the matter withy these so-called software experts at TM?
Yet again I state, why on TM6000 HD Super Series does patch 726P do practically EVERYTHING well (e.g. PVR, SCT HD picture not freezing up, C/S, etc) yet 752P not yet quite there, but not as bad as previous patches?
Again I am in considerable despair!!:BLOBBY:
 

headwest

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Maybe once cs on sly is dead in the water then tm will concentrate on the long outstanding issues for the those who are into the scene and not just trying to grab free tv. They like other manufacturers must have seen sales go through the roof due to cs over the last couple of years, so a certain amount of complacency must have set in. They wil need to sharpen up their act to retain the enthusiasts and to secure new custom.
 

martico

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Maybe once cs on sly is dead in the water then tm will concentrate on the long outstanding issues for the those who are into the scene and not just trying to grab free tv. They like other manufacturers must have seen sales go through the roof due to cs over the last couple of years, so a certain amount of complacency must have set in. They wil need to sharpen up their act to retain the enthusiasts and to secure new custom.
Interesting perspective Headwest, thank you. I hadn't put that together.
 

Merliin

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Well it is back to the TM6900HD Super+ for now as the new Technomate 5302HD is just not up to it for my usage of transponder hunting & watching tv

10 east 11092 V 30000 HD 1080i ESPN X Games Skateboard Big Air feeds for ESPN x 5
 

jamsb

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Well what can we say disappointment all round.

Fired up my Tm 1500 super ci added 315p a c/list and my s/cam.

It did not fail me, just wanted to see if it could still perform, it does. jamsb.

Just peed off with 5402 hd altogether.
 

Tiernan

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Oct 24, 2012
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whys everyone hating on 5402 ? i know the support is crap, iv thoroughly tested every patch going, ive found every patch to have its flaws,poor pvr,random time changes, box crashing, channels taking ages or not clearing at all,glitching and freezing. the only patch ive found that works 100 % stable is 1.12p. People moan about youtube, hardstation etc, but who cares really ?, 2 crappy porn pages and youtube, both of which can be accessed with a pc. its a satellite box ! jump on a pc if want youtube etc, just be gratefull for the 1000s of channels that you can view perfectly and not 2 poor quality porn webpages. surely if the box software does what its meant to do, ie, view channels without glitch or freeze then good job. the only gripe i have is the lack of low transponder freq. phantom obviously doesnt thoroughly test his patches,once 1 prob goes away, an old 1 re appears so we have been going round in circles for years now. i love my 5402 now i have a good patch and id recommend it to anyone.

Just peed off with 5402 hd altogether.[/QUOTE]
 

jamsb

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Plenty of peeps have documented hardware/s/ware issues.

You make valid point about the access to crap, perhaps if focus was spent making the Stb. do what it says on the can as an example blind scan just one of many, if you have put your box through its paces you will find many other glitches.

Many peeps simply want to experiment , feed hunt , rather than just watch channels.

Enjoy your Stb. jamsb.
 

Merliin

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Mar 11, 2012
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1.12p for the TM5402HD is much better than the latest patch for feed hunting re the signal bars as mentioned by Zorch who favors 1.17p also a better patch than the latest offering,

As YouTube only last a few days with these type of receivers it is not worth the hassle when your pc does a better job & you can link it up to a big screen via an HDMI cable,

So for now I will stick with 1.12p thanks to Tiernan for the info,


7.35p works best for me with the TM6900HD Super+ as the pvr is not that reliable I loop in through a Sony DVD Recorder for recordings no other issues worth a mention,


????? TM5302 HD where do you start no software issued so far works at all well on this receiver I think TM should offer customers their money back or a replacement receiver as they did with the ill fated TM Linux a couple of years ago.
 
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Merliin

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Mar 11, 2012
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most owners do but not the 5302, that's on it's own,

Technomate recall all TM800 receivers December 2010 !!!

It has been known for a long time they were no good, and now all TM800 receivers have been recalled by Technomate for a so called CPU reprogramme.
Maybe they can do the same for the TM5302HD ?
 
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