NEW Router connection issues

[topchippyles]

Guys my plusnet modem has packed up so bought a new t p link one from argos so had to change the password and username which i have done,Only trouble is it will not connect and i just cant work out why.This is what i am getting

Test Internet Browsing
	Test xDSL Synchronization	Pass
	ATM OAM Segment Ping	Pass
	ATM OAM end to end Ping	Pass
	Test PPP Server connection	Pass
	Test authentication with ISP	Fail
	Diagnostics Complete

 

[turner brown]

you will need the user and pass from your broadband supplier unless you have an openreach modem

 

[topchippyles]

you will need the user and pass from your broadband supplier unless you have an openreach modem

iI have those and changed them,Not sure on these settings though

Basic Status

Device Information
Firmware Version:0.9.1 0.2 v0076.0 Build 170919 Rel.61201n
Hardware Version:TD-W9970 v2 00000000
System Up Time:0 day(s) 00:49:15

DSL
Line Status:Connected
DSL Modulation Type:VDSL2
Annex Type:Annex A/L

	Upstream	Downstream
Current Rate (Kbps)	7685	42068
Max Rate (Kbps)	7885	42259
SNR Margin (dB)	6.1	6.1
Line Attenuation (dB)	31.4	14.3
Errors (Pkts)	0	0

WAN

Name	Connection Type	VPI/VCI or VID	IP/Mask	Gateway	DNS	Status
br_8_35_1	Bridge	8/35	N/A	N/A	N/A	Connected
pppoe_ptm_101_0_d	PPPoE	101	0.0.0.0 /0	0.0.0.0	0.0.0.0 0.0.0.0	Disconnected

IPv6 WAN

Name	Connection Type	VPI/VCI or VID	IPv6 Address/Prefix Length	Gateway	DNSv6	Status

LAN
MAC Address:68:FF:7B:8714
IP Address:192.168.1.1
Subnet Mask:255.255.255.0
DHCP:Enabled

IPv6 LAN


IPv6 Address:N/A

Prefix Length:64

Autoconfiguration Type:RADVD


Wireless
Status:Enabled
Schedule:Disabled
SSID:TP-LINK_D1D4
Channel:Auto(Channel 1)
Channel Width:Auto
Mode:11bgn mixed
Security:WPA/WPA2 - Personal
MAC Address:68:FF:7B:8714
Max Tx Rate:300Mbps
WDS Status:Disabled

 

[Grimeire]

TP-Link products in my opinion are the biggest load of **** you will ever get. Every thing I ever had from them gave me nothing but problems.

Plusnet(who I assume is your ISP) should replace the old router. Get on to them and let them know or just get any other router other than TP-link.

 

[joe516]

is your password correct? mate

 

[topchippyles]

All good now thanks

 

[turner brown]

what was up. might help others in future