shouldnt be that far out mate .even after i done an anti freeze mod i still got the prob and it was down to 6 mile of coax and 3 connectors . is the feed direct to the box and whats the signal reading in engineers etc .i do have probs with certain channels though which is the point of this reply.
Is this on a DBOX mate? if so i think there was a fix for it, just put in the latest image mate
If I'm wrong and its on a pace then it's prob' at the other end mate. nothing you can do untill the CC get their arse in gear.
Terrible service i have a good mind to complain lol.