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Grr.. XL.COM!!

Joined
Dec 3, 2006
Messages
493
Likes
2
#1
I double booked our daughter & kids on one of their flights by mistake. Same flight, same 3 names etc.
I just phoned XL thinking they would refund the deposit (£120) of one of the bookings as it was such an obvious mistake, and the ******s said if we cancel one of the bookings they will charge us £95 cancellation fee!!!!

Hows that for customer relations???