edogg
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- Feb 24, 2006
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I had this problem for some time I had done various spyware antivirus scans with malware bytes comodo avg8.5
In desperation although with second thoughts it should have been my first port of call I contacted firefox support and this was their response
"Morbus" has posted a reply to a thread you're watching.
You can view the thread and reply at the following URL:
https://support.mozilla.com/en-US/forum/1/702217#threadId702925
Message:
----------------------------------------------------------------------
Hello (name deleted)
Have you actually tried to run Firefox in safe mode, as I said? There's a small button, when you start, that will disable all add-ons easily.
If that doesn't work, can you please create a new temporary Firefox profile ([http://support.mozilla.com/en-US/kb/Managing+profiles|managing profiles]) and see if the issue persists in the new profile? If it doesn't, report back. If it does, scan your computer for malware.
===__Scan for malware__===
Install, update and run these programs ===in this order===. They are all free for personal use, but some have limited functionality in the "free mode", but those are features you really don't need to find and remove the problem that you have. (===__Not all programs detect the same Malware.__===)
Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware: Malwarebytes
SuperAntispyware - SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - The home of Spybot-S&D!
Windows Defender - Windows Defender: Home Page
Dr. Web Cureit - Dr.Web CureIt! — Ñкачать Ð°Ð½Ñ‚Ð¸Ð²Ð¸Ñ€ÑƒÑ Ð±ÐµÑплатно! Лечение вируÑов, Лучший беÑплатный антивируÑ!
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
Spyware Warrior :: Index
AumHa Forums
http://www.spywareinfoforum.com/
Bleeping Computer - Computer Help and Discussion
In any case, if you are using another browser out of spite or because you can't fix your problem with Firefox, I will remind you that Mozilla is a non-profit, public service organization, and, as such, doesn't have the same financial interests Google (or any other company developing a major web browser) does. Mozilla's objective is that ''you'', the user, use the browser ''you want'', be if Firefox or any other browser. If you want to use Firefox but can't, due to a problem, I'm glad to work with you the best I know and can to fix it. If you actually want to use another browser, then I'm happy that you finally found your "home", and my job is successfully done.
Did this response solve your problem with Firefox?
Yes, this solved my problem (click here):
https://support.mozilla.com/tiki-fe...edback=Firefox Support Forum&commentId=702925
No, this did not solve my problem (click here):
https://support.mozilla.com/en-US/forum/1/702217?hash=26ce2696fc4407f6032e9bad924afce7#form
----------------------------------------------------------------------
If you no longer wish to receive notifications for this thread,
visit the following URL to cancel your subscription:
https://support.mozilla.com/tiki-ca...n=forum&hash=26ce2696fc4407f6032e9bad924afce7
after doing all of this firefox now flies ff itself had infected java files and key loggers imbedded
they helpers were very fast in responding and patient with me
so if you have trouble with ff i recommend ff support forum
edogg
In desperation although with second thoughts it should have been my first port of call I contacted firefox support and this was their response
"Morbus" has posted a reply to a thread you're watching.
You can view the thread and reply at the following URL:
https://support.mozilla.com/en-US/forum/1/702217#threadId702925
Message:
----------------------------------------------------------------------
Hello (name deleted)
Have you actually tried to run Firefox in safe mode, as I said? There's a small button, when you start, that will disable all add-ons easily.
If that doesn't work, can you please create a new temporary Firefox profile ([http://support.mozilla.com/en-US/kb/Managing+profiles|managing profiles]) and see if the issue persists in the new profile? If it doesn't, report back. If it does, scan your computer for malware.
===__Scan for malware__===
Install, update and run these programs ===in this order===. They are all free for personal use, but some have limited functionality in the "free mode", but those are features you really don't need to find and remove the problem that you have. (===__Not all programs detect the same Malware.__===)
Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware: Malwarebytes
SuperAntispyware - SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - The home of Spybot-S&D!
Windows Defender - Windows Defender: Home Page
Dr. Web Cureit - Dr.Web CureIt! — Ñкачать Ð°Ð½Ñ‚Ð¸Ð²Ð¸Ñ€ÑƒÑ Ð±ÐµÑплатно! Лечение вируÑов, Лучший беÑплатный антивируÑ!
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
Spyware Warrior :: Index
AumHa Forums
http://www.spywareinfoforum.com/
Bleeping Computer - Computer Help and Discussion
In any case, if you are using another browser out of spite or because you can't fix your problem with Firefox, I will remind you that Mozilla is a non-profit, public service organization, and, as such, doesn't have the same financial interests Google (or any other company developing a major web browser) does. Mozilla's objective is that ''you'', the user, use the browser ''you want'', be if Firefox or any other browser. If you want to use Firefox but can't, due to a problem, I'm glad to work with you the best I know and can to fix it. If you actually want to use another browser, then I'm happy that you finally found your "home", and my job is successfully done.
Did this response solve your problem with Firefox?
Yes, this solved my problem (click here):
https://support.mozilla.com/tiki-fe...edback=Firefox Support Forum&commentId=702925
No, this did not solve my problem (click here):
https://support.mozilla.com/en-US/forum/1/702217?hash=26ce2696fc4407f6032e9bad924afce7#form
----------------------------------------------------------------------
If you no longer wish to receive notifications for this thread,
visit the following URL to cancel your subscription:
https://support.mozilla.com/tiki-ca...n=forum&hash=26ce2696fc4407f6032e9bad924afce7
after doing all of this firefox now flies ff itself had infected java files and key loggers imbedded
they helpers were very fast in responding and patient with me
so if you have trouble with ff i recommend ff support forum
edogg