Hi guys hope you can give me some advice. My father bought a plasma tv from a company and got finance to pay it over an amount of time. He paid a certain amount by cheque every month for a number of month. That was 3 years ago. 2 years ago he completed the repayments and got a letter off the finance company saying thank you and your payments are now finished and pleased to have dealt with you. I still got this letter. that was dated october 2005.
now today out of nowhere, he got a letter from the finance company saying that he is 27quid behind with the payments so i called them up asking whats going on, they saying that he only paid half of the total amount, whereas i KNOW he paid the full amount, as he has a letter from them as well saying he settled in full. She said that she is sending a statement to prove this.
She says to me that the letter they sent in october was a mistake and that they had a sent a letter explaining that in april a year ago (which we never recieved, but received every other letter they sent)
the advice i need is where to go from here, obviously they can put whatever numbers on their statements that they want. the only thing i have is their letter stating that repayments have been completed. Also as he paid by cheque, the cheque book he used was finished long long time ago and has been destroyed.
now today out of nowhere, he got a letter from the finance company saying that he is 27quid behind with the payments so i called them up asking whats going on, they saying that he only paid half of the total amount, whereas i KNOW he paid the full amount, as he has a letter from them as well saying he settled in full. She said that she is sending a statement to prove this.
She says to me that the letter they sent in october was a mistake and that they had a sent a letter explaining that in april a year ago (which we never recieved, but received every other letter they sent)
the advice i need is where to go from here, obviously they can put whatever numbers on their statements that they want. the only thing i have is their letter stating that repayments have been completed. Also as he paid by cheque, the cheque book he used was finished long long time ago and has been destroyed.