Sorry to hear about your wife.
My suggestion is actually not CAB but to make a complaint to the appropriate regulators. I had a similar situation with EON some years ago. They reviewed my account and dropped my direct debit … then later turned round and re-reviewed it and now said I owed them a grand. Whilst I could have paid it off, I decided to fight and make them wait.
Once the regulators get involved you will find there attitude will change. I ended up paying what I owe normally + a small amount extra over an extended period of time (about 18 months).
My suggestion is actually not CAB but to make a complaint to the appropriate regulators. I had a similar situation with EON some years ago. They reviewed my account and dropped my direct debit … then later turned round and re-reviewed it and now said I owed them a grand. Whilst I could have paid it off, I decided to fight and make them wait.
Once the regulators get involved you will find there attitude will change. I ended up paying what I owe normally + a small amount extra over an extended period of time (about 18 months).