can't connect my laptop to my cable modem

[fredthe red]

i have a motorola cable modem supplied by ntl which i connect through a usb lead to my pc. there is also a rj45 connection on the back, i put a straight lead between the modem and my laptop i can ping it and veiw all the setting on the modem, but it doesn't give me the internet. help please

fred

 

[KirstY140385]

Try to connect the modem via ethernet to your computer then reboot the modem.

 

[fredthe red]

no joy get the local area connection icon come up on the task bar but no internet

 

[JohnnyAtari]

What IP address are you getting?

Also, can you ping out to any sites (e.g. ping google.com)?

 

[KirstY140385]

no joy get the local area connection icon come up on the task bar but no internet

Right click it and click repair.

 

[fredthe red]

can not ping goolge from the laptop when connected but can ping the modem

 

[fredthe red]

help i'm tryin to this workin so i cam plug my xbox into it

 

[dazzab]

i was under the impression these boxes can only use 1 port at a time.....only use usb or ethernet,think u need a router after the modem to connect pc/lappy/n console

 

[fredthe red]

in the Configuration Manager 192.168.1.1 on the modem under addreses it says this

Known CPE MAC Address (Max 1) Status

1# 00:0*:B*:8*:32:** Learned

take it that means it can only connect to 1 computer?

 

[fredthe red]

says here tho i can have 1 usb and 1 ethernet

http://broadband.motorola.com/consumers/products/SB4100/downloads/SB4100_User_Manual_E.pdf

 

[edogg]

do you have the install dvd that came with the modem if so run it on the laptop and it should do all the configuration for you

 

[biffo1]

its easier to buy a router , u need to know what you are doning to get both working around 30 quid , once you do this get rid of the usb connection dont use it

 

[Curious123]

I have never loaded any of the broadband CD's supplied by CC, found them to be more trouble that they were worth. The ethernet port is the better option. Connect a straight ethernet cable from lappy to modem. On your lappy do Start > Run > CMD > ipconfig /release return and then ipconfig /renew. You might need to repeat the last command a few times.

I assume you have already tried NTL's Helpdesk?