Last xmas we bought my 80yr old sister in law a new BT Phone with ‘Call Gaurdianl’. All went well until last month when my wife tried to ring her and got no answer – not even a ring tone.
I rang her on her mobile, only to find out that she had not received any calls on her landline over the previous week or so. Not even a ringing
I Talked her through connecting her old wired phone to the BT I/F box , but when we tried to ring it we were still unable to get through to her phone not even ringing, and no intercept response at our end.
I told her to contact BT, and notify them of the problem. They sent a contracted technician out, who informed her that the problem was in the exchange, and he would go and get it sorted, which he did do, and within a couple of hours her phone was working normally again.
Yesterday she received a bill of £120 from BT, as they said that she had caused the problem by pressing an accept button on her phone when they offered a call blanking service !!. She knew nothing about it !!
I have suggested that she goes to the C.A.B with her complaint, but any member have a better suggestion on what she should do about it ?
I rang her on her mobile, only to find out that she had not received any calls on her landline over the previous week or so. Not even a ringing
I Talked her through connecting her old wired phone to the BT I/F box , but when we tried to ring it we were still unable to get through to her phone not even ringing, and no intercept response at our end.
I told her to contact BT, and notify them of the problem. They sent a contracted technician out, who informed her that the problem was in the exchange, and he would go and get it sorted, which he did do, and within a couple of hours her phone was working normally again.
Yesterday she received a bill of £120 from BT, as they said that she had caused the problem by pressing an accept button on her phone when they offered a call blanking service !!. She knew nothing about it !!
I have suggested that she goes to the C.A.B with her complaint, but any member have a better suggestion on what she should do about it ?