if it just says betaresearch solutions at the top and lade at the bottom
and it does not display bmon anywhere in the lcd its not in dbug mode,
Also a bit more info would help what type of box how many chips etc.
hope this helps.
you need to read up on how to put your box into debug mode.
You will need to know the bmon version and you will need the software to put it into debug.
Before you do anything read the tutorials regarding putting the box in debug mode.
It is not too difficult but you are better reading things over a few times first.