tm 800 hd factory reset

liammccarthy

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hi can anybody advise me?. I recently purchased and had installed a motorised satellite system with a TM800 hd box,last week I downloaded the latest firmware update onto a usb stick. I was advised to do a factory reset before loading which i did. next when i went about downloading i was informed on my box {no file} after that due to the factory reset I have lost everything . how do i go about reloading so i can recieve all my satellites? thanks for any replies liam
 
if it said no file, then its recognised the usb, but the file is named wrong

have you unzipped it after downloading it?

it should be named TM800_update.bin

or, pres the lan button, then blue for updating via the net to the latest image
 
I am not connected to the net.using mobile broadband at the moment will have the net installed next week will it be easy to download off the net? as i am not great at computers. and will i be able restore my satellites. at the moment all the set up that the installer had to do to the box has gone as the box is factory reset, is there a way to set up the box myself
 
if you were able to factory reset the box, the you can manually scan for channels, but youll then need to set them into some form of order

i install motorised systems, and generally account for at least one callback in with the price, give the installer a ring, and explain that you tried updating it and lost everything, and could he help you get it back, or at least show you how to

a linux based machine is a very complex setup, especially for someone new to them, i wont sell and install a linux receiver for this very reason
 
yes i can manually tune in i have 28east .if i group them all together will the dish automatically go to each one i select? yes these boxes are a bit complicated. I did ring my installer he said he will call when he is in my locality. as far as explaning how to get things back he did not give me much info. i was expecting a troubleshooting guide or a manual at least. what is your honest opinion of the TM 800hd? I was thinking of getting my installer to replace it I only have it about 3 weeks and for a newbie i am not too happy with it. thanks for your insight, liam
 
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