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Digital purchases now protected in new UK consumer rights law
New laws in the UK now offer consumers protections against faulty digital goods and services but they may not go as far as many would hope.
Starting today, if a user finds an app, music or any other digital download or stream is faulty, they will be entitled to a replacement, repair or partial refund. Whereas if a product is physically bought, consumers additionally have the right to a full refund within 30-days of purchase. Despite this setback, the new laws are a welcome change from the old laws which had no explicit protections for digital purchases.......................................
New laws in the UK now offer consumers protections against faulty digital goods and services but they may not go as far as many would hope.
Starting today, if a user finds an app, music or any other digital download or stream is faulty, they will be entitled to a replacement, repair or partial refund. Whereas if a product is physically bought, consumers additionally have the right to a full refund within 30-days of purchase. Despite this setback, the new laws are a welcome change from the old laws which had no explicit protections for digital purchases.......................................
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