FATBOY
Member ++
- Joined
- May 17, 2001
- Messages
- 969
- Reaction score
- 5
right lets start at the start... i decided to recommend my brother to sky. which i did, and he went through the process and got all his sky+ installed. i took the free sky+ box reward. but when i went to track my reward, it was listed as having opted for the £50 worth of m+s vouchers???? i contacted sky on the 21st of july and after being put from one department to another 2 departments(30 minutes it took, and one person on the end of the phone denied that the free sky+ box offer never existed and i was a liar!!!!) some nice ladt said she would make a note of it on my account and email there customer services????? to get it changed from the vouchers to the free box.... i checked the track reward on the 2nd of august and it said vouchers would be despatched on the 3rd of august, so again after being on the phone to sky for 20+ minutes, i got told that the sending of the vouchers was an automated process? why was this not changed in the 13 days since i rang them last???? so on the 16th of august i still had not received any correspondence or a call from them explaining what was going on??? i decided to mail a complaints letter on the 17th(which on there website say they will respond in 5 days) so leaving it for 9 days i still had not received any correspondence still!!! or any vouchers????? do they send them recorded??? and i take it i am liable for these now??? so rang them up today(on hold for 18 minutes before getting through and was put on hold for 5 minutes more, and was told the same shit again! sorry blah blah blah, i will mail the customer services team again and get them to reply to you within 72 hours.... i asked if they received my letter which was sent by recorded mail, and they said they had not received anything from me!!!!!!!! ive been a customer for 10 years, never defaulted a payment, and get treated like shit!! i hold out no hope of them contacting me... only way i can think is to send another letter.... if i was to cancel my direct debit they would soon be in touch then wouldnt they?????? when they want there money they soon contact you then..... anyone else had this sort of shit from this greedy corporation???? what other alternatives have i got if i cancel my account with them??? we dont have cable in our town. and i would like all the programs like GOLD music channels and sky sports. is there any other alternatives that carry these other than virgin???
rant over
rant over