Had a right ballache getting this TV replaced. Took 12 week in all. Freemans - what a bunch of tossers.
Heres a mail I sent
Hi,
Before you read this email, it may be worth checking my notes on your system.
I purchased a toshiba 32wlt58 lcd tv from freemans in Feb 06. In feb 07, the tv went faulty. Toshiba took tv for repair under warranty. around 6 weeks later I was informed by Northtec (toshibas approved repair shop) that my tv was unrepairable and was given and exchange reference Number to pass on to yourselves.
I informed freemans of this who arranged to collect the faulty tv from my house. The tv was collected on 13/04/07.
So now freemans have my money and my faulty TV and a TOSHIBA exchange reference Number.
I telephoned on the 16th,17th,18th,19th. to try and find out what was happening. "what appears to be the hold up MR spark?" is one of the questions I was asked. On the 20th I finally spoke to somebody who realised that after paying £1200 for a Telly, It might be nice if I actually had one. On the advice of your representative on the phone I ordered a 37wlt66 + 3year warranty to match the original price of the 32wlt58.
I was told to ring back in week if I had not heard anything. I rang back after a week(27/4/07) - because rather surprisingly - I had not heard anything. I was told the replacement had been marked for order - but not actually ordered. I think your company was quite happy to just keep my money and not bother about supplying me with a replacement TV. The representative kindly got me a telly on order.
On the 30/04/07 my new telly arrived.
However, I just knew, from my experience of Freeman's outstanding communication skills and paramount customer service that 1 of two things were going to happen.
A ) I would recieve 2 tvs ( one for the 20/4/07 order, one for the 27/4/7 order.
or B). I would be sent a Bill for my replacement Telly.
Today I have been billed for £949 by your idiotic company.
Just to clarify.
I am not paying.
bye.
Then I got thinking - How much have i spent on the bloody phone
Hi,
I recently sent an email - with my concern of being charged for a REPLACEMENT Tv.
I have just rung Virgin media to find out exactly how much it has cost me in phone calls to organise for Freemans to replace my TV.
I have spent £6.59 chasing up your poor customer service.
Could you kindly reimburse that cost - as it wasn't my fault that
a)The Tv went faulty under warranty.
b)Nobody made contact with me - Once the TV had been collected by yourselves.
c)You sent me a £949 bill for a REPLACEMENT TV that I had already paid £960(after 20% discount) for.
Please make cheques payable to Mr J P Spark
Thanks
PAul
TOSSERS